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I have a master's degree in English Language and Literature, as well as in Information and Communication Science, from the University of Zagreb. I worked in various industries, but mainly as a translator for English/Croatian combination and in IT support in customer relations.…

Ivana Buntak

Content Designer, Copywriter, Content Producer, +6

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I have a master's degree in English Language and Literature, as well as in Information and Communication Science, from the University of Zagreb. I worked in various industries, but mainly as a translator for English/Croatian combination and in IT support in customer relations.…

Available to hire

I have a master’s degree in English Language and Literature, as well as in Information and Communication Science, from the University of Zagreb. I worked in various industries, but mainly as a translator for English/Croatian combination and in IT support in customer relations.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Croatian

Fluent

German

Intermediate

Work Experience

Service Delivery Specialist at Span

November 1, 2024 - Present

Currently employed in IT support management as a Service Delivery Specialist. Responsibilities include coordinating IT service delivery, managing internal accounts and permissions, administering Microsoft Active Directory, Entra ID, Admin Center and Exchange Admin Center, and providing multilingual support in English and Croatian. Collaborates with internal and external teams to ensure smooth service delivery and customer satisfaction.

Service Desk Agent at Span

February 1, 2022 - October 27, 2025

First point of contact for users needing technical guidance or IT operations-related assistance. Assesses needs, provides support, and assigns tickets to relevant teams. Served as an in-house English translator within a team of translators and project managers, handling time-sensitive translation, localization, proofreading and text-editing tasks using CAT and OCR tools; involved in IT and legal translations to ensure efficient service delivery and customer satisfaction; responsible for reporting and invoicing.

In-House Translator

December 31, 2019 - October 27, 2025

English translation, localization, proofreading and text-editing tasks for translations from various areas, working in CAT and OCR tools.

Service Operations Administrator

November 1, 2024 - Present

First point of contact for users needing technical guidance or IT operations-related assistance; managing requests; internal account and permissions support; administering Microsoft Active Directory, Entra ID, Admin Center and Exchange Admin Center; coordinating tickets with relevant teams to ensure smooth service delivery and customer satisfaction; in-house translation support and collaboration with IT and vendor teams.

Service Delivery Specialist / In-House Translator

February 1, 2022 - October 27, 2025

First point of contact for users; provided technical guidance and IT operations-related assistance; worked as an in-house translator for English across IT teams; collaborated with project managers in translation tools such as Trados, MemoQ and MemSource; handled time-sensitive projects; translation, localization, proofreading and text-editing tasks; ensured IT service delivery was efficient and aligned with organizational goals; communicated with internal/external teams and vendors and managed invoicing.

In-house Translator

February 28, 2019 - October 27, 2025

English translation, localization, proofreading and text-editing tasks for translations from various areas; used CAT tools (including Trados, MemoQ, MemSource) and OCR tools; based at Kostrenška 9, 10000 Zagreb.