Available to hire
Hello, I’m John M. Estes, a solution-oriented leader with 15+ years of experience across underwriting, logistics, sales, and IT. I enjoy collaborating with teams as well as working independently, and I’m open to new industries and learning new skills to help fast-paced organizations build processes and manage projects to results.\n\nHello, I’ve led validation operations, designed onboarding programs, and driven workflow improvements, turning data into action and guiding teams through performance reviews. I’m excited to apply my cross-functional experience to accelerate growth and operational excellence in my next role.
Language
English
Fluent
Work Experience
Team Lead at The Rawlings Group
January 1, 2025 - December 31, 2025Oversaw daily operations and performance metrics for Validation specialists, ensuring alignment with quality and productivity standards. Designed onboarding training and delivered to new hire classes to ensure consistent skill development and process adherence. Partnered with Operations Management and peers to identify workflow improvements and addressed gaps in performance. Supported team success through ongoing training and regular performance reviews.
Assistant Team Lead at The Rawlings Group
July 1, 2024 - December 31, 2024Enhanced quality assurance review process across three queues, resulting in a 10% improvement in four months. Provided daily support to team lead and a team of 14 research specialists to drive high performance standards. Broadened capability of the team by onboarding and training specialists for new tasks and processes.
Subrogation Research Specialist at The Rawlings Group
January 1, 2024 - July 31, 2024Enabled the successful recovery of client funds by identifying, labeling, reviewing and translating key documents into a central database, then contacting medical facilities to retrieve records essential to the company’s mission. Led project to clarify and standardize processes according to turnaround time and created alternate documents to enable efficiency and reduce time spent on administrative tasks.
Credit Underwriting Specialist at Get Beyond
January 1, 2022 - December 31, 2023Vetted new applicants through calculation of commercial risk and thorough review of financial and tax documents. Coordinated application process across multiple departments and stakeholders. Supported banks and financial institutions with current customer records and risk analyses. Assisted relationship managers in facilitating system approval for merchant accounts.
Credit Underwriting Specialist at Heartland Payment Systems
January 1, 2017 - December 31, 2022Reviewed and properly vetted new applications for credit card processing services. Calculated risk based on business category, annual gross sales & forecasted future delivery. Assisted relationship managers in facilitating system approval for merchant accounts. Reviewed financial and tax documents to measure business strength compared to risk. Prevented fraudulent processing by investigating discrepancies in business information. Worked with management to identify and address process improvements across our team.
Prescription Service Representative at RxCrossroads
January 1, 2015 - December 31, 2016Fielded calls from physicians and patients to process enrollment requests. Managed intake documents and logged meticulous patient notes during trial for effective physician follow ups.
Retail Sales Associate at T-Mobile
January 1, 2014 - December 31, 2015Exceeded store goals through the sales of mobile devices, services plan and accessories. Provided technical expertise and friendly service to current and new customers.
Front Line Supervisor at United Parcel Service
January 1, 2006 - December 31, 2012Managed 12 employees within package repair and delivery department. Monitored flight departure times and delays to ensure successful package logistics. Developed and cascaded contingency plans for late departures and unexpected delays.
Education
Qualifications
Industry Experience
Financial Services, Professional Services, Healthcare, Transportation & Logistics, Media & Entertainment
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