Jacquelyn G.

Examined social media data using listening tools, turning customer sentiment analysis into actionable recommendations for content and community engagement strategy, improving customer satisfaction scores. Directed influencer relationships by providing clear guidelines and expectations to maintain brand consistency across content. Monitored social media trends and emerging platforms and adopted new strategies to stay ahead of competitors. Coordinated social media content creation to enhance brand engagement and reach. Managed multiple social media platforms with consistent brand voice and messaging. Analyzed and reported on KPIs to validate and demonstrate marketing campaign success, and supported event planning and execution for 2+ events. Established strong relationships with key industry influencers to secure valuable partnerships, and created visually appealing marketing materials for events and new collections.

Monitored social media trends to keep brand content relevant and engaging. Created multimedia content including videos and graphics to diversify audience reach; videos reached 100,000+ views. Regularly captured and edited high-quality photos for use in the shop menu and social media platforms to ensure visual consistency and strengthen brand presentation. Provided exceptional customer service by responding thoughtfully and in a timely manner to user comments and messages.

Monitored cash intake and deposit record accuracy to reduce discrepancies. Oversaw shipping of orders to ensure completion and careful handling. Responsible for regularly ordering studio supplies, assisting in training new employees on company policies and customer service standards, and maintaining a clean, safe, organized store environment to improve customer experience. Provided hands-on customer assistance, assessing needs and ensuring best possible customer experience. Created and edited content for company social media pages.