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Hi, I’m Jacqueline (Jackie) Pacheco, a Community Manager with 3+ years of experience building and scaling global online communities. I excel at turning complex concepts into accessible content and creating programs that drive engagement, education, and contribution. With more than 6 years across community engagement, member education, program execution, and cross-functional collaboration, I partner with marketing and product teams to inform strategy, improve customer experiences, and support revenue goals. I’m committed to inclusion, clear communication, and delivering high-quality work under tight timelines.…Hi, I’m Jacqueline (Jackie) Pacheco, a Community Manager with 3+ years of experience building and scaling global online communities. I excel at turning complex concepts into accessible content and creating programs that drive engagement, education, and contribution. With more than 6 years across community engagement, member education, program execution, and cross-functional collaboration, I partner with marketing and product teams to inform strategy, improve customer experiences, and support revenue goals. I’m committed to inclusion, clear communication, and delivering high-quality work under tight timelines.

Jacqueline (Jackie) Pacheco

Community Manager, Copywriter, Social Media Manager, +2

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Hi, I’m Jacqueline (Jackie) Pacheco, a Community Manager with 3+ years of experience building and scaling global online communities. I excel at turning complex concepts into accessible content and creating programs that drive engagement, education, and contribution. With more than 6 years across community engagement, member education, program execution, and cross-functional collaboration, I partner with marketing and product teams to inform strategy, improve customer experiences, and support revenue goals. I’m committed to inclusion, clear communication, and delivering high-quality work under tight timelines.…Hi, I’m Jacqueline (Jackie) Pacheco, a Community Manager with 3+ years of experience building and scaling global online communities. I excel at turning complex concepts into accessible content and creating programs that drive engagement, education, and contribution. With more than 6 years across community engagement, member education, program execution, and cross-functional collaboration, I partner with marketing and product teams to inform strategy, improve customer experiences, and support revenue goals. I’m committed to inclusion, clear communication, and delivering high-quality work under tight timelines.

Available to hire

Hi, I’m Jacqueline (Jackie) Pacheco, a Community Manager with 3+ years of experience building and scaling global online communities. I excel at turning complex concepts into accessible content and creating programs that drive engagement, education, and contribution.

With more than 6 years across community engagement, member education, program execution, and cross-functional collaboration, I partner with marketing and product teams to inform strategy, improve customer experiences, and support revenue goals. I’m committed to inclusion, clear communication, and delivering high-quality work under tight timelines.

Skills

Copywriting

SEO Copywriting

HTML5

Experience Level

Copywriting

Expert

SEO Copywriting

Expert

HTML5

Intermediate

Language

English

Fluent

Work Experience

Community Manager at Sisense, Ltd.

August 1, 2021 - January 1, 2026

Managed and grew a 3,000+ member customer community focused on engagement, education, and contribution. Supported thousands of annual registrations through community-led content and programs. Led community content initiatives generating 1M+ page views and 540K+ site visits. Partnered with Marketing and Sales to align community efforts with the customer and revenue funnel. Gathered community insights to inform product, support, and customer experience improvements. Tracked engagement and performance metrics to monitor community health and impact.

Operations & Project Support (Contract) at Remote

January 1, 2024 - Present

Provided operational and project support to founders and small teams across content, community, and marketing initiatives. Planned and executed multi-step projects by coordinating timelines, deliverables, priorities, and cross-functional workflows. Supported community-adjacent initiatives, including content planning, engagement tracking, reporting, and process documentation. Improved efficiency through structured task management, workflow organization, and clear internal communication systems.

Copywriter (Remote / Contracted) at Choice Local

March 1, 2021 - August 1, 2021

Contract copywriting work for Choice Local across remote engagements; created and edited content to support marketing and communications.

Co-Lead, Women@Sisense Employee Resource Group at Sisense

January 1, 2025 - January 1, 2026

Supported planning and execution of internal programming, engagement initiatives, and community conversations focused on inclusion, connection, and employee experience.

Operations & Project Support (Contract)

January 1, 2024 - Present

Researched and adapted SEO-focused content for hospice and palliative care websites, ensuring accuracy, clarity, and audience-appropriate messaging. Rewrote and optimized pre-written content to align with individual care homes’ services, tone, and site structure. Edited and formatted website content using HTML, images, and on-page layout best practices. Maintained compassionate, consistent brand voice while managing high-volume deliverables and tight turnaround timelines.

Copywriter (Remote / Contract) at Choice Local

March 1, 2021 - August 1, 2021

Remote/contract copywriting for local business clients, including adapting tone to brand voice and aligning with content goals.