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I'm Jade Santos, a Creative & Program Operations Manager with 9+ years of experience leading complex digital, marketing, and production programs that elevate brand storytelling and build efficient, scalable workflows. I enable creative teams to do their best work by aligning cross-functional partners, translating business goals into actionable plans, and delivering end-to-end solutions for global clients. As a people-focused leader and strategic problem-solver, I thrive on turning ambitious campaigns into repeatable processes, mentoring junior teammates, and driving risk mitigation to protect timelines and quality. I love building scalable production ecosystems that empower teams across studios and markets to innovate with confidence.…I'm Jade Santos, a Creative & Program Operations Manager with 9+ years of experience leading complex digital, marketing, and production programs that elevate brand storytelling and build efficient, scalable workflows. I enable creative teams to do their best work by aligning cross-functional partners, translating business goals into actionable plans, and delivering end-to-end solutions for global clients. As a people-focused leader and strategic problem-solver, I thrive on turning ambitious campaigns into repeatable processes, mentoring junior teammates, and driving risk mitigation to protect timelines and quality. I love building scalable production ecosystems that empower teams across studios and markets to innovate with confidence.

Jade Santos

Project Manager, Production Manager, Content Producer

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I'm Jade Santos, a Creative & Program Operations Manager with 9+ years of experience leading complex digital, marketing, and production programs that elevate brand storytelling and build efficient, scalable workflows. I enable creative teams to do their best work by aligning cross-functional partners, translating business goals into actionable plans, and delivering end-to-end solutions for global clients. As a people-focused leader and strategic problem-solver, I thrive on turning ambitious campaigns into repeatable processes, mentoring junior teammates, and driving risk mitigation to protect timelines and quality. I love building scalable production ecosystems that empower teams across studios and markets to innovate with confidence.…I'm Jade Santos, a Creative & Program Operations Manager with 9+ years of experience leading complex digital, marketing, and production programs that elevate brand storytelling and build efficient, scalable workflows. I enable creative teams to do their best work by aligning cross-functional partners, translating business goals into actionable plans, and delivering end-to-end solutions for global clients. As a people-focused leader and strategic problem-solver, I thrive on turning ambitious campaigns into repeatable processes, mentoring junior teammates, and driving risk mitigation to protect timelines and quality. I love building scalable production ecosystems that empower teams across studios and markets to innovate with confidence.

Available to hire

I’m Jade Santos, a Creative & Program Operations Manager with 9+ years of experience leading complex digital, marketing, and production programs that elevate brand storytelling and build efficient, scalable workflows. I enable creative teams to do their best work by aligning cross-functional partners, translating business goals into actionable plans, and delivering end-to-end solutions for global clients.

As a people-focused leader and strategic problem-solver, I thrive on turning ambitious campaigns into repeatable processes, mentoring junior teammates, and driving risk mitigation to protect timelines and quality. I love building scalable production ecosystems that empower teams across studios and markets to innovate with confidence.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

DaVinci Resolve Studio

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

Work Experience

Senior Project Manager at distillery

July 1, 2025 - April 1, 2026

Produced product sizzle videos using AI tools (Weavy, Higgsfield), accelerating production and enhancing visual storytelling for global campaigns. Managed video programs in-studio and at live events for enterprise clients, leading cross-functional teams and freelancers to deliver on time and on budget. Developed standardized production workflows and processes for multichannel content across similar accounts, boosting consistency across global offices. Spearheaded client onboarding materials and account overview documentation to enable scalable operations and uncover strategic growth opportunities.

Senior Project Manager at TOASTER

August 1, 2020 - April 1, 2025

Led the evaluation and implementation of a resourcing and time-tracking tool, increasing resource utilization by ~18% across global offices. Served as an agency partner on marketing campaigns and initiatives, developing project plans, mitigating risks, and removing obstacles to ensure on-time delivery. Managed production of lifecycle and OOH campaigns, email programs, localized product videos, App Store assets, and award-winning websites. Mentored junior producers on workflows and production best practices, fostering skill development and career growth.

Creative Project Manager at Peace Out Skincare

January 1, 2019 - August 1, 2020

Led integrated marketing campaigns and brand activations across direct-to-consumer channels, including Sephora retail and online partnerships. Leveraged performance data and campaign analytics to track KPIs, optimize creative output, and inform go-to-market strategies across digital channels. Managed influencer and paid social programs, driving a 70% increase in engagement and a 491% spike in revenue in FY 2020. Partnered with advertising agencies on global clients to deliver commercials and brand narratives under tight budget and time constraints. Oversaw communications from pre-production through post-production, aligning directors, agency teams, and external vendors for seamless collaboration. Responsible for production documentation, ensuring accurate archiving and compliance for auditing, taxes, and payroll.

Staff Production Manager at kaboom productions

April 1, 2017 - January 1, 2019

Led production and on-set coordination for integrated marketing campaigns and brand activations for Skechers, Everlane, Salesforce, Athleta, Brown & Toland, Sparkling Ice. Managed production calendars, vendor relationships, and post-production workflows to ensure on-time delivery and high-quality outputs.