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I’m Ana — a creative problem-solver with a background in graphic design and customer support. I started out designing visuals for brands like Bosch and Victim Support Europe, where I learned how to blend precision with storytelling. Today, I bring that same creative mindset into my role as a Customer Support Specialist at Sonets Studio, helping players of games like Avatar: Realms Collide and SpongeBob Adventures resolve issues and enjoy smoother experiences. I love working where creativity meets communication — turning challenges into clear, thoughtful solutions that make people feel understood.…I’m Ana — a creative problem-solver with a background in graphic design and customer support. I started out designing visuals for brands like Bosch and Victim Support Europe, where I learned how to blend precision with storytelling. Today, I bring that same creative mindset into my role as a Customer Support Specialist at Sonets Studio, helping players of games like Avatar: Realms Collide and SpongeBob Adventures resolve issues and enjoy smoother experiences. I love working where creativity meets communication — turning challenges into clear, thoughtful solutions that make people feel understood.

Ana Miletić Bhat

Graphic Designer, Illustrator, Designer, +4

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I’m Ana — a creative problem-solver with a background in graphic design and customer support. I started out designing visuals for brands like Bosch and Victim Support Europe, where I learned how to blend precision with storytelling. Today, I bring that same creative mindset into my role as a Customer Support Specialist at Sonets Studio, helping players of games like Avatar: Realms Collide and SpongeBob Adventures resolve issues and enjoy smoother experiences. I love working where creativity meets communication — turning challenges into clear, thoughtful solutions that make people feel understood.…I’m Ana — a creative problem-solver with a background in graphic design and customer support. I started out designing visuals for brands like Bosch and Victim Support Europe, where I learned how to blend precision with storytelling. Today, I bring that same creative mindset into my role as a Customer Support Specialist at Sonets Studio, helping players of games like Avatar: Realms Collide and SpongeBob Adventures resolve issues and enjoy smoother experiences. I love working where creativity meets communication — turning challenges into clear, thoughtful solutions that make people feel understood.

Available to hire

Belgrade, Serbia

I’m Ana — a creative problem-solver with a background in graphic design and customer support.

I started out designing visuals for brands like Bosch and Victim Support Europe, where I learned how to blend precision with storytelling. Today, I bring that same creative mindset into my role as a Customer Support Specialist at Sonets Studio, helping players of games like Avatar: Realms Collide and SpongeBob Adventures resolve issues and enjoy smoother experiences.

I love working where creativity meets communication — turning challenges into clear, thoughtful solutions that make people feel understood.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

Serbian

Fluent

English

Fluent

French

Intermediate

Work Experience

Customer Support Specialist at Sonets Studio

January 1, 2025 - Present

Provided customer support for mobile games including Avatar: Realms Collide, SpongeBob Adventures, and SpongeBob Krusty Cook-Off. Answered inquiries, offered gameplay guidance, and resolved troubleshooting issues. Monitored and responded to player reviews; used Slack, Zendesk, and Jira to manage tickets and collaborate with different teams.

Customer Support Specialist at ECD.rs

January 1, 2025 - October 20, 2025

Provided assistance to customers regarding API integration and functionality; resolved inquiries and issues related to cryptocurrency transactions and exchanges; guided users through troubleshooting steps for API and cryptocurrency-related problems.

Graphic Design and Content Support (Intern) at Bosch d.o.o.

December 1, 2023 - October 20, 2025

Managed Bosch Garden and Power products on the Amazon platform; created Amazon Brand Store; led 80% of the design and creation process for banners used in multiple paid campaigns.

Freelance Graphic Designer at Taskovski Films

July 1, 2023 - October 20, 2025

Design of business cards for a Sales and Acquisitions Executive; Design of a documentary movie catalogue for a convention.

Freelance Graphic Designer at Victim Support Europe

April 1, 2022 - October 20, 2025

Design of a Handbook template used for over 20 European countries; text wrap and chart design for handbooks; design of certificates for new members of the project.

Technical Support at NCR Corporation

August 1, 2019 - October 20, 2025

Provided customer support in English and French via phone calls and email for the UK, India, France, Australia, and the USA; troubleshooted restaurant hardware issues; resolved software issues including Windows OS, Aloha, and internet connection problems.

Customer Support Specialist at Sonets Studio

January 1, 2025 - Present

Provided customer support for mobile games including Avatar: Realms Collide, SpongeBob Adventures, and SpongeBob Krusty Cook-Off; assisted players by answering inquiries, offering gameplay guidance, and resolving troubleshooting issues; monitored and responded to player reviews; utilized Slack, Zendesk, and Jira to manage tickets, track issues, and collaborate with different teams.

Customer Support Specialist at ECD.rs

January 1, 2025 - October 21, 2025

Provided assistance to customers regarding API integration and functionality; resolved customer inquiries and issues related to cryptocurrency transactions and exchanges; guided users through troubleshooting steps for API and cryptocurrency-related problems.

Graphic Design and Content Support at Bosch d.o.o.

December 1, 2023 - October 21, 2025

Managed Bosch Garden and Power products on the Amazon platform; Amazon Brand store creation; led 80% of the design and creation process for banners used in multiple paid campaigns.

Freelance Graphic Designer at Taskovski Films

July 1, 2023 - October 21, 2025

Design of business cards for a Sales and Acquisitions Executive; Design of a documentary movie catalogue for a convention.

Freelance Graphic Designer at Victim Support Europe

April 1, 2022 - October 21, 2025

Design of a Handbook template used for over 20 European countries; Text wrap and chart design for mentioned handbooks; Design of certificates for new members of the project.

Technical Support at NCR Corporation

August 1, 2019 - October 21, 2025

Provided customer support in English and French via phone calls & email for the UK, India, France, Australia, and the USA; Troubleshooted and assisted technicians with restaurant hardware issues; Resolved software issues, including Windows OS, Aloha, and internet connection problems.