Available to hire
Freelance part-time E-commerce Operations Officer supporting DTC eCommerce from pre-launch through early post-launch: ensuring Shopify operational readiness (product/SKU/inventory accuracy), monitoring orders and payments, coordinating 3PL and couriers end-to-end, and handling returns, exchanges, and customer issue resolution with practical SOPs and operational dashboards.
Supports cross-border shipping (UAE/GCC and international), reconciliation of orders/inventory/3PL records, cost-conscious improvements, and troubleshooting with providers/technical support. Works directly with founders with English-first operations and a strong focus on launch-day readiness without exposing the brand.
Skills
Experience Level
Expert
Intermediate
Language
English
Fluent
Work Experience
E-commerce Operations – Shopify / 3PL at Card market.com
March 1, 2025 - PresentResponsible for Shopify operational readiness before go-live: products, SKU setup, and inventory accuracy; not after first stockouts. Monitors orders and payments and coordinates 3PL and couriers from pick to POD. Handles returns, exchanges, and customer issue resolution using practical SOPs, trackers, and operational workflows. Reconciles orders vs inventory vs 3PL records and maintains a weekly operational dashboard. Troubleshoots providers and technical support; implements cost-conscious shipping and packaging recommendations. Supports DTC customer journey from order/payment through fulfillment and delivery, including testing before launch traffic. Works directly with founders in a high-signal remote setup (5–8 hours/week) for the ZOFAD Activewear launch support.
Trendyo l Group Operations – Apparel / Fulfillment at Trendyo l Group
April 1, 2022 - February 1, 2025Apparel/fashion operations across SKU management, inventory control, and margin-protecting returns handling. Manages 3PL fulfillment and relevant cross-border shipping patterns for UAE/GCC and international markets. Supports Shopify-class storefront front-end operations with disciplined attention to payments and order exceptions before they become review issues. Ensures DTC brand discipline focused on coverage, comfort, and performance; coordinates couriers and delivery exceptions across multiple markets. Builds SOPs and weekly dashboards for a small team (not enterprise PMO) and works in an English-first workflow with founders and 3PL partners, including GST-friendly overlap for Berlin-evening calls.
Delivery Hero Tech Hub Operations / Customer Journey at Delivery Hero Tech Hub
July 1, 2019 - March 1, 2022Focused on order-to-delivery fundamentals and rapid launch support (pre-launch testing, launch week, and early post-launch issue resolution). Operated in a freelance remote capacity (5–8 hours/week) with a three-month sprint cadence and potential fractional continuation. Worked hands-on (junior-to-mid execution) with live tracking and operational troubleshooting rather than deck-only strategy. Emphasized responsible materials/practices to avoid waste in returns and air shipments, supporting customer journey consistency and operational reliability during urgent launch periods.
Education
Master’s Degree in Computer Software Engineering at Boga zic i U niv ers it y
January 1, 2022 - January 1, 2024Bachelor’s Degree in Computer Education and Educational Technology at Boga zic i U niv ers it y
January 1, 2014 - January 1, 2018Qualifications
Shopify operations, SKU/inventory accuracy, order & payment monitoring — Professional Development (2025)
January 1, 2025 - August 14, 20263PL fulfillment, UAE/GCC/international shipping, returns workflows — Professional Development (2025)
January 1, 2025 - August 14, 2026SOPs, operational dashboards, DTC apparel launch ops — Professional Development (2025)
January 1, 2025 - August 14, 2026Industry Experience
Retail, Transportation & Logistics, Consumer Goods, Software & Internet, Education
Skills
Experience Level
Expert
Intermediate
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