Jaiden Pelayo

Supported affiliate marketing and TikTok Shop creator outreach for a mobile accessories and e-commerce brand. Researched and qualified 600+ TikTok creators weekly based on niche fit, content style, and collaboration potential. Maintained Excel/Google Sheets trackers for creator status, follow-ups, product details, and campaign updates. Conducted Instagram hashtag and competitor research to identify UGC creators and influencer partnership opportunities. Updated product information and e-commerce details to support accurate listings and campaign coordination.

Supported fraud specialists and customer service teams in resolving complex U.S. banking customer concerns. Verified sensitive customer information, followed compliance procedures, documented cases, and escalated suspicious activity. Assisted with inbound and outbound call scenarios, customer de-escalation, site quality checks, and teammate support. Created end-of-day reports and performance dashboards using Excel and PowerPoint to monitor productivity and process gaps. Ranked 2nd among 306 Fraud Specialists in staff performance evaluations.