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I am a versatile business support professional with 4+ years of experience in accounting, customer service, virtual assistance, and operations. I focus on efficiency and client satisfaction, consistently streamlining workflows and maintaining accurate records to support business decisions. Excel in global client communication, CRM and marketing coordination within fast-paced, remote environments. I’m proficient with Microsoft Office, CRM systems, and e-learning platforms, and I bring adaptability, attention to detail, and a customer-focused approach to every role.…I am a versatile business support professional with 4+ years of experience in accounting, customer service, virtual assistance, and operations. I focus on efficiency and client satisfaction, consistently streamlining workflows and maintaining accurate records to support business decisions. Excel in global client communication, CRM and marketing coordination within fast-paced, remote environments. I’m proficient with Microsoft Office, CRM systems, and e-learning platforms, and I bring adaptability, attention to detail, and a customer-focused approach to every role.

Joyce Ann Marie Alcedo

Project Manager, Content Producer, Content Creator, +1

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I am a versatile business support professional with 4+ years of experience in accounting, customer service, virtual assistance, and operations. I focus on efficiency and client satisfaction, consistently streamlining workflows and maintaining accurate records to support business decisions. Excel in global client communication, CRM and marketing coordination within fast-paced, remote environments. I’m proficient with Microsoft Office, CRM systems, and e-learning platforms, and I bring adaptability, attention to detail, and a customer-focused approach to every role.…I am a versatile business support professional with 4+ years of experience in accounting, customer service, virtual assistance, and operations. I focus on efficiency and client satisfaction, consistently streamlining workflows and maintaining accurate records to support business decisions. Excel in global client communication, CRM and marketing coordination within fast-paced, remote environments. I’m proficient with Microsoft Office, CRM systems, and e-learning platforms, and I bring adaptability, attention to detail, and a customer-focused approach to every role.

Available to hire

I am a versatile business support professional with 4+ years of experience in accounting, customer service, virtual assistance, and operations. I focus on efficiency and client satisfaction, consistently streamlining workflows and maintaining accurate records to support business decisions. Excel in global client communication, CRM and marketing coordination within fast-paced, remote environments. I’m proficient with Microsoft Office, CRM systems, and e-learning platforms, and I bring adaptability, attention to detail, and a customer-focused approach to every role.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Work Experience

Assistant Accounting Manager at PRASAD PLASTICS LTD

August 1, 2023 - Present

Prepare monthly and annual financial reports; manage General Ledger and AP/AR operations with strict expense reporting and collections protocols; perform complex reconciliations for inventory and accounts; analyze financial data for feasibility studies and provide reporting insights to streamline decision-making; coordinate recruitment and staffing to support growth and administrative transitions.

ELA / ESL Teacher at COSMO (CLASSUP | ONLINE)

May 1, 2025 - Present

Deliver online English lessons, maintain student progress records, adapt instructional materials, and provide feedback to guide student development; manage communications with parents and administrators regarding compliance and performance.

Customer Service Representative / Chat & Tech Support / Executive Virtual Assistant / Lead Gen Specialist at UPWORK (DIFFERENT CLIENTS)

January 1, 2019 - January 1, 2023

Managed executive calendars and travel coordination across multiple time zones; maintained CRM and project management systems with 100% data accuracy; processed billing, invoicing, and expense reports; delivered high-quality customer service and technical support; conducted market research and lead generation; supported marketing initiatives; managed client communications, documentation, and multiple accounts in fast-paced remote environments.