Product and commercially minded professional with experience across product support, trading technology, operations, marketing, and project management. Adept at understanding complex systems, troubleshooting technical issues, coordinating cross-functional teams, and turning ambiguity into practical, scalable outcomes. Experienced working remotely with international teams and global clients. Known for taking ownership, optimizing processes, and delivering measurable results—spanning real-time trading infrastructure support (FIX/order flows/connectivity) and growth-focused marketing execution from acquisition to revenue impact.

Jamal Zulkifli

Product and commercially minded professional with experience across product support, trading technology, operations, marketing, and project management. Adept at understanding complex systems, troubleshooting technical issues, coordinating cross-functional teams, and turning ambiguity into practical, scalable outcomes. Experienced working remotely with international teams and global clients. Known for taking ownership, optimizing processes, and delivering measurable results—spanning real-time trading infrastructure support (FIX/order flows/connectivity) and growth-focused marketing execution from acquisition to revenue impact.

Available to hire

Product and commercially minded professional with experience across product support, trading technology, operations, marketing, and project management. Adept at understanding complex systems, troubleshooting technical issues, coordinating cross-functional teams, and turning ambiguity into practical, scalable outcomes.

Experienced working remotely with international teams and global clients. Known for taking ownership, optimizing processes, and delivering measurable results—spanning real-time trading infrastructure support (FIX/order flows/connectivity) and growth-focused marketing execution from acquisition to revenue impact.

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Experience Level

Expert
Expert
Expert
Expert
Intermediate
Intermediate

Language

English
Advanced
Malay
Fluent
Arabic
Intermediate

Work Experience

Product Expert at Xenfin Technology
January 1, 2025 - Present
Provide high-level product and technical support for an institutional trading technology platform that connects brokers, banks, and liquidity providers. Develop deep expertise in trading infrastructure, order-flow workflows, and integrations to diagnose and resolve operational and technical issues. Investigate real-time trading, order execution, and connectivity problems, and communicate findings clearly to technical engineers and commercial stakeholders. Work extensively with FIX protocol communications, order execution workflows, post-trade processing, and liquidity-provider connectivity. Coordinate across international remote teams to troubleshoot incidents, perform root-cause analysis, and ensure rapid resolution. Translate complex platform behavior into actionable solutions and clear documentation for clients and internal operations.
Marketing Manager at TradeQuo | QuoMarkets
January 1, 2023 - January 1, 2025
Led cross-regional marketing initiatives spanning paid acquisition, SEO, content, email, social media, influencer partnerships, and events. Managed and mentored an international team, improving productivity by 150% through refined operational systems and Jira-driven workflows. Built and optimized full-funnel marketing infrastructure to connect acquisition campaigns to revenue growth. Delivered traffic growth (1.35M for TradeQuo; 198K for QuoMarkets) and a 400% increase in social engagement. Generated 600+ qualified leads in three months while reducing Meta/Google customer acquisition costs by 15%. Improved search visibility by 75%, reaching Page 1 rankings for 15+ high-intent keywords and directly acquiring 15 high-value accounts.
Assistant Marketing Manager at Sunstone Group
January 1, 2022 - January 1, 2023
Designed and executed end-to-end digital marketing strategies to increase web traffic by 30% and improve online sales conversion by 20%. Created brand narratives and multi-channel content strategies that drove a 25% lift in overall brand recognition. Supervised digital ad budgets and aligned campaign execution across brand awareness, content creation, and performance acquisition.
SEO Specialist at TopHatContent
January 1, 2021 - January 1, 2022
Improved client page rankings by an average of 20% within 90 days through structured technical audits and content enhancements. Increased organic search visibility by 30% using keyword research, competitor mapping, and schema optimization. Enhanced site performance, Core Web Vitals, and mobile UX, improving user engagement and search rankings by 25%. Increased client site traffic by 15–20% over six months using topic cluster modeling and competitor benchmarking.
Project Manager at Midaz Orion
January 1, 2020 - January 1, 2021
Directed delivery of 30+ web development projects and 10 Google Ads campaigns, achieving 95% client satisfaction and 25% growth in repeat business. Managed a cross-functional team of 10+ software developers, UI/UX designers, and digital marketing specialists. Implemented strict QA processes, reducing post-launch technical bugs by 30% and improving overall website performance scores by 20%.

Education

Bachelor's Degree in Mass Communication at International Islamic University Malaysia
January 1, 2016 - January 1, 2020

Qualifications

Add your qualifications or awards here.

Industry Experience

Software & Internet, Financial Services