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I’m a versatile professional with experience in e-commerce, executive assistance, customer support, and operations. I’ve managed online stores, handled day-to-day administrative tasks, coordinated teams, and supported business owners with workflow and client management. I’m highly organized, tech-savvy, and experienced with tools such as Shopify, Google Workspace, Slack, Notion, Asana, and AI tools.…I’m a versatile professional with experience in e-commerce, executive assistance, customer support, and operations. I’ve managed online stores, handled day-to-day administrative tasks, coordinated teams, and supported business owners with workflow and client management. I’m highly organized, tech-savvy, and experienced with tools such as Shopify, Google Workspace, Slack, Notion, Asana, and AI tools.

Jam Philip Ramos Orig

Project Manager, Brand Strategist, Social Media Manager, +1

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I’m a versatile professional with experience in e-commerce, executive assistance, customer support, and operations. I’ve managed online stores, handled day-to-day administrative tasks, coordinated teams, and supported business owners with workflow and client management. I’m highly organized, tech-savvy, and experienced with tools such as Shopify, Google Workspace, Slack, Notion, Asana, and AI tools.…I’m a versatile professional with experience in e-commerce, executive assistance, customer support, and operations. I’ve managed online stores, handled day-to-day administrative tasks, coordinated teams, and supported business owners with workflow and client management. I’m highly organized, tech-savvy, and experienced with tools such as Shopify, Google Workspace, Slack, Notion, Asana, and AI tools.

Available to hire

I’m a versatile professional with experience in e-commerce, executive assistance, customer support, and operations. I’ve managed online stores, handled day-to-day administrative tasks, coordinated teams, and supported business owners with workflow and client management. I’m highly organized, tech-savvy, and experienced with tools such as Shopify, Google Workspace, Slack, Notion, Asana, and AI tools.

Skills

CRM

Leadership

Branding

Experience Level

CRM

Expert

Leadership

Expert

Branding

Expert

Work Experience

Interim Head of Operations at Swisklip Inc.

January 1, 2021 - January 1, 2024

Led operational strategy and day-to-day execution, coordinating cross-functional teams to resolve escalations, shipping issues, and refund/return requests. Developed and implemented support workflows, SOPs, and performance metrics to improve efficiency while maintaining service quality. Managed customer support operations across email, chat, and social channels; analyzed support trends and produced data-driven reports for leadership, identifying opportunities to reduce complaints. Oversaw KPIs including response time, CSAT, and first-contact resolution, and implemented strategies to improve performance. Supported hiring, onboarding, and workforce scheduling to meet peak demand and maintain service coverage.

Support Specialist (Weekends) at CLUTCH Coffee Bar

January 1, 2017 - January 1, 2020

Answered customer concerns via email, Typeform, and social media channels (Facebook, Instagram, TikTok). Provided nutrition details for coffee and energy drinks. Resolved complaints and inquiries across digital channels and managed tickets for refunds, payment adjustments, and account issues. Responded to Google reviews to maintain brand reputation, added loyalty points as needed, kept records of interactions and feedback for continuous improvement, and ensured consistent brand voice across communications.

Executive Support & Calendar Management / Travel Coordination at Various executive assistant roles (listed in resume)

January 1, 2017 - January 1, 2020

Provided high-level executive support including CEO/EO/AO calendar management, meeting coordination, inbox triage, and travel coordination (domestic and international). Prepared briefing notes, agendas, and travel documents for meetings and events. Drafted and edited LinkedIn copy reflecting client brand voice. Coordinated with medical, administrative, and external teams to ensure smooth operations and handled on-site vendor coordination and logistics.

Customer Support - Team Lead at Swisklip Inc.

January 1, 2012 - January 1, 2017

Coordinated customer support delivery across email, chat, and social platforms. Managed ticketing and issue resolution processes, ensuring consistent customer experience and professional handling of escalations. Implemented and maintained support workflows, SOPs, and performance reporting, and monitored service KPIs such as response time, CSAT, and first-contact resolution. Trained, coached, and mentored support agents on communications, product knowledge, and issue resolution.

Brand Strategist at BC Creative Branding

January 1, 2012 - January 1, 2017

Developed and executed LinkedIn content strategies to strengthen brand presence, thought leadership, and audience engagement. Created high-performing content formats including posts, carousels, articles, reels, and photo quotes tailored to client brand voice. Designed branded graphics and visual assets using Canva and Adobe Illustrator. Collaborated with executives and business owners to align LinkedIn marketing strategy with overall brand goals. Used LinkedIn analytics to refine content approach and improve engagement based on data.

Support Specialist at Aloric Inc.

January 1, 2001 - January 1, 2017

Handled customer support requests via email and digital channels, including payment/refund-related ticketing and account issue resolution. Maintained accurate records of customer interactions and feedback, ensured consistent brand voice, and worked with teams to address recurring customer issues. Delivered empathetic, solution-focused support and managed on-site/vendor coordination and office logistics when required.