I am Jannat Ali, a versatile professional with dual Master’s degrees and a strong background in customer service, internal audit, marketing, and freelance graphic design. I have honed my ability to communicate clearly, handle client inquiries, and solve problems, while also developing a sharp eye for detail through auditing work and a strategic mindset through marketing and branding. I am currently expanding my toolkit as a freelance graphic designer, delivering creative solutions aligned with business goals. I am a quick learner, proactive, and adept at negotiation, design strategy, and marketing, aiming to bring value to organizations by blending creativity with strategic thinking to achieve impactful results. My experience spans customer service, internal auditing, and marketing, complemented by hands-on graphic design. I routinely manage CRM records, plan campaigns, and oversee brand strategy while maintaining robust documentation and process quality. I thrive in fast-paced environments and enjoy collaborating with internal teams to enhance service quality and customer experience, with a focus on clarity, efficiency, and results.

Jannat Ali

I am Jannat Ali, a versatile professional with dual Master’s degrees and a strong background in customer service, internal audit, marketing, and freelance graphic design. I have honed my ability to communicate clearly, handle client inquiries, and solve problems, while also developing a sharp eye for detail through auditing work and a strategic mindset through marketing and branding. I am currently expanding my toolkit as a freelance graphic designer, delivering creative solutions aligned with business goals. I am a quick learner, proactive, and adept at negotiation, design strategy, and marketing, aiming to bring value to organizations by blending creativity with strategic thinking to achieve impactful results. My experience spans customer service, internal auditing, and marketing, complemented by hands-on graphic design. I routinely manage CRM records, plan campaigns, and oversee brand strategy while maintaining robust documentation and process quality. I thrive in fast-paced environments and enjoy collaborating with internal teams to enhance service quality and customer experience, with a focus on clarity, efficiency, and results.

Available to hire

I am Jannat Ali, a versatile professional with dual Master’s degrees and a strong background in customer service, internal audit, marketing, and freelance graphic design. I have honed my ability to communicate clearly, handle client inquiries, and solve problems, while also developing a sharp eye for detail through auditing work and a strategic mindset through marketing and branding. I am currently expanding my toolkit as a freelance graphic designer, delivering creative solutions aligned with business goals. I am a quick learner, proactive, and adept at negotiation, design strategy, and marketing, aiming to bring value to organizations by blending creativity with strategic thinking to achieve impactful results.

My experience spans customer service, internal auditing, and marketing, complemented by hands-on graphic design. I routinely manage CRM records, plan campaigns, and oversee brand strategy while maintaining robust documentation and process quality. I thrive in fast-paced environments and enjoy collaborating with internal teams to enhance service quality and customer experience, with a focus on clarity, efficiency, and results.

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Language

English
Fluent
Urdu
Fluent

Work Experience

Internal Audit Officer at Urban City Lahore
August 1, 2024 - November 1, 2024
Verified land records and customer details using CRM while conducting audits of property transactions and documentation. Ensured compliance with real estate regulations and internal company policies. Performed quality checks on records and processes to maintain data authenticity. Prepared reports with findings and recommendations to improve efficiency and transparency.
Customer Service Representative at AA Outsourcing
January 1, 2023 - Present
Customer Service Representative role focusing on client support, issue resolution, and CRM data handling in a cross-functional outsourcing environment.

Education

Master’s in English Literature at Punjab University Lahore
January 11, 2030 - January 4, 2026
BS Mass Communication at Lahore University
January 11, 2030 - January 4, 2026

Qualifications

Add your qualifications or awards here.

Industry Experience

Financial Services, Professional Services, Real Estate & Construction, Media & Entertainment