JM

Jannah Marie N. Gacis

Available to hire

I am an experienced animation and technology artist, passionate about helping my clients achieve the best results through creative visuals and effective communication.

About

I am an experienced animation and technology artist, passionate about helping my clients achieve the best results through creative visuals and effective communication.

Over the years, I have honed my skills in conceptualizing and delivering high-quality animations and designs tailored to client needs. I am also adept at managing schedules, teaching, and creating engaging lesson plans that foster a productive learning environment.

I thrive in roles that demand problem-solving, active listening, and collaboration, especially in high-pressure settings. With a strong background in animation, education, and customer service, I continuously seek to learn new skills and take on challenges that help me grow both professionally and personally.

  • 8 years' experience
  • Joined August 2025

Industry experience

  • Education
  • Media & Entertainment
  • Professional Services
  • Non-Profit Organization
  • Software & Internet

Work experience· 6 roles

Customer Service Representative (Blended) · Probe CXJun 2025 – Aug 2025 · 3 mos

Handled multiple channels of customer communication including inbound and outbound calls and emails. Addressed customer issues efficiently and provided timely solutions. Collected data for error reporting and collaborated with teams to ensure fixes. Skilled at de-escalating stressful situations and maintaining composure under pressure.

Advisor 1, Customer Service (Back Office) · Concentrix CVG Philippines Inc.Mar 2023 – Aug 2025 · 2 yrs 6 mos

Communicated and connected with customers via calls and emails, addressed issues promptly providing assurance and solutions, gathered and reported data on frequent errors for troubleshooting, de-escalated overwhelming situations, worked effectively under pressure, and earned the 'Rookie of the Month' award.

Media and Digital Ministry Member · The Next Generation International Christian ChurchFeb 2022 – Aug 2025 · 3 yrs 7 mos

Edited and compiled videos for Sunday Worship service, conceptualized and collaborated on designs following church themes, and provided subtitles for the worship service to enhance accessibility and engagement.

Intern / Work Immersion · AMA Computer College of MakatiApr 2019 – Aug 2025 · 6 yrs 5 mos
Technology and Animation Teacher · MonachromaMar 2019 – Present · 7 yrs 9 mos
President and Internal Vice President · AMA Music CollectiveJan 2018 – Aug 2025 · 7 yrs 8 mos

Education

Bachelor of Arts Major in Animation · De La Salle University College of Saint Benilde - School of Arts and Design2019 – 2021
Diploma/Certificate (assumed) · AMA Computer College Makati2017 – 2019

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