Hi, I’m Jannina Koskinen, Business Operations Strategist and the human glue behind high-functioning systems. I'm specialized in operational backbone, client experience, content strategy and online systems that turn chaos into repeatable execution. Comfortable owning things end-to-end.

Jannina Koskinen

Hi, I’m Jannina Koskinen, Business Operations Strategist and the human glue behind high-functioning systems. I'm specialized in operational backbone, client experience, content strategy and online systems that turn chaos into repeatable execution. Comfortable owning things end-to-end.

Available to hire

Hi, I’m Jannina Koskinen, Business Operations Strategist and the human glue behind high-functioning systems. I’m specialized in operational backbone, client experience, content strategy and online systems that turn chaos into repeatable execution. Comfortable owning things end-to-end.

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Language

Finnish
Fluent
English
Fluent
Spanish; Castilian
Advanced

Work Experience

Founder & Business Operations at Jannina Emila (Self-employed)
August 1, 2021 - Present
Build and run a business from zero to functioning system. I operate an independent digital wellness business end to end, turning ideas into simple, repeatable processes that people actually use and get results from. I design operational systems that reduce friction, own day-to-day operations including product creation, onboarding, customer communication, content distribution, and feedback loops, and test in real conditions with real users. I diagnose issues, adjust systems, and act again based on real outcomes. I manage client relationships with clarity and boundaries, and balance long-term direction with daily execution to sustain momentum.
Software Product Manager at Adaptavist
February 1, 2018 - December 1, 2021
Ran the operational core of product development, translating fuzzy ideas, user input, and business needs into clear priorities and shippable work. Collaborated with engineering, design, and marketing to connect user problems with practical execution, created structure during complexity, and kept progress moving. Owned product direction, defined success metrics, planned roadmaps and sprint priorities, ran experiments, and acted as translator between technical and non-technical teams to ensure alignment.
Marketplace Analyst at Adaptavist
May 1, 2017 - January 1, 2018
Served as connective tissue between data, teams, and decisions in a fast-moving marketplace. Built and maintained core marketplace reporting across traffic, sales, costs, renewals, conversions, and forecasts. Used dashboards as decision tools, informing planning and course corrections. Supported operational initiatives such as product acquisition evaluations and the Adaptavist Partner Programme, ensuring data informed major moves.
Health Instructor & Studio Manager at HYPOXI Studio SRL
May 1, 2014 - May 1, 2015
Ran day-to-day operations, protecting client experience. Supported leadership during a CEO transition, onboarded and trained the new CEO, and ensured clients experienced consistency and care throughout the change. Managed the full client journey from initial contact to long-term results, balancing client care, sales conversations, and operational oversight. Turned personalized care into a repeatable system while keeping records and processes reliable.
Personal Assistant at Helsingin kaupunki – Helsingfors stad – City of Helsinki
September 1, 2013 - May 1, 2015
Provided high-level daily support to a private individual, ensuring personal, financial, and property affairs ran smoothly. Managed communications, property organization, finances, and scheduling with discretion and attention to detail.
SATS Certified Personal Trainer, Junior Accountant & Customer Service Representative at SATS
April 1, 2013 - May 1, 2015
Wore multiple hats across personal training, finance, and customer operations in a fast-paced wellness club. Designed and sold custom training + nutrition packages, delivered tailored coaching, managed front desk and inventory, and maintained high-touch service to members.
Software Product Manager at Adaptavist Ltd
February 1, 2018 - December 1, 2020
Turned ideas into action and kept cross-functional teams aligned.
Marketplace Analyst at Adaptavist Ltd
May 1, 2017 - January 1, 2018
Supported new business acquisitions and provided real-time statistics from the product side of the business.
Studio Manager & Health Consultant at Hypoxi
September 1, 2013 - May 1, 2015
Led studio operations and health consultancy for Hypoxi brand.
Personal Assistant at City of Helsinki
September 1, 2013 - May 1, 2015
Provided high-level daily support to a private individual, ensuring personal, financial, and property affairs ran smoothly.

Education

Bachelor of Business Administration (BBA) at European University
January 1, 2015 - January 1, 2016
TYA Personal Trainer course, Personal Trainer, Sports and Exercise at TYA, South Africa
January 1, 2013 - January 1, 2013
Physical Education Instructor / Swimming teacher / Gym Instructor at Eerikkilä Sports Institute
January 1, 2012 - January 1, 2012
Matriculation examination, General Studies at Pohjois-Haagan Yhteiskoulu
January 1, 2009 - January 1, 2012

Qualifications

Developing Innovative Ideas for New Companies: The First Step in Entrepreneurship
January 11, 2030 - January 7, 2026
Employee of the Year
January 11, 2030 - January 7, 2026
Class Representative
January 11, 2030 - January 7, 2026
SATS Certified Personal Trainer
April 1, 2013 - January 7, 2026
Certified Personal Trainer
January 11, 2030 - January 7, 2026
Junior Accountant
January 11, 2030 - January 7, 2026
Customer Service Representative
January 11, 2030 - January 7, 2026

Industry Experience

Software & Internet, Professional Services, Education, Healthcare, Media & Entertainment