Jan Karl Malone Pague

Managed social media accounts by creating, scheduling, and publishing engaging content while maintaining consistent branding and improving audience engagement. Created and automated email marketing campaigns, managed email lists and scheduling, and tracked campaign performance to generate leads and improve engagement, customer retention, and sales growth. Monitored remarketing performance, analyzed engagement metrics, and optimized digital campaigns using insights from performance data.

Assisted in field work for pre- and post-construction site assessments under DPWH Region X. Prepared EIA paperwork and compliance reports, handled pertinent documents, and supported administrative tasks. Participated in meetings with department heads and assisted in project coordination and discussions.

Handled inbound customer calls regarding account concerns, card disputes, and transaction inquiries. Processed requests, tracked account updates, and maintained accurate customer records and documentation. Resolved issues efficiently while providing professional service and maintaining positive customer relationships.