I am a dedicated and industrious individual who approaches every task with unwavering commitment and enthusiasm. My strong work ethic drives me to consistently deliver high-quality results, even under pressure. I pride myself on being a quick learner, applying my intelligence to solve complex problems and contribute meaningfully to team objectives. My positive attitude and vibrant energy not only motivate me but also inspire those around me, fostering a collaborative and uplifting environment.…

Jasmina Hoxha

I am a dedicated and industrious individual who approaches every task with unwavering commitment and enthusiasm. My strong work ethic drives me to consistently deliver high-quality results, even under pressure. I pride myself on being a quick learner, applying my intelligence to solve complex problems and contribute meaningfully to team objectives. My positive attitude and vibrant energy not only motivate me but also inspire those around me, fostering a collaborative and uplifting environment.…

Available to hire

I am a dedicated and industrious individual who approaches every task with unwavering commitment and enthusiasm. My strong work ethic drives me to consistently deliver high-quality results, even under pressure. I pride myself on being a quick learner, applying my intelligence to solve complex problems and contribute meaningfully to team objectives. My positive attitude and vibrant energy not only motivate me but also inspire those around me, fostering a collaborative and uplifting environment.

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Language

English
Advanced
Italian
Intermediate
Albanian
Fluent

Work Experience

Customer Care Representative at Transcom World Wide, Durres
November 1, 2021 - May 1, 2023
As a Customer Care Representative at Transcom WorldWide for two years, I provided exceptional customer service across various communication channels, including phone, email, and chat. I effectively addressed customer inquiries, resolved issues, and ensured satisfaction with company products and services. Collaborating closely with team members and other departments, I contributed to process improvements and maintained up-to-date knowledge of company offerings.
Customer Care Representative at Simetrix Solutions, Durres
May 1, 2023 - January 1, 2025
As a Customer Care Representative at Simetrix Solutions for two years, I was responsible for delivering exceptional customer support across multiple communication channels, including phone, email, and live chat. I addressed customer inquiries, resolved technical issues, and ensured overall satisfaction with the company's products and services. Collaborating with cross-functional teams, I contributed to process improvements and maintained up-to-date knowledge of Simetrix Solutions' offerings.
Customer Care Representative at Recruit, Durres
January 1, 2025 - March 1, 2025
As a Customer Care Representative at Recruit Company, specializing in Forex recovery services, I was responsible for delivering exceptional support to clients navigating the complexities of foreign exchange transactions. My role involved providing detailed information on Forex recovery processes, assisting clients in documenting and submitting claims, and ensuring adherence to relevant financial regulations. I collaborated closely with financial institutions and regulatory bodies to facilitate the resolution of disputes, maintaining up-to-date knowledge of Forex market trends and legal frameworks.

Education

Bachelor's Degree at Aleksander Moisiu
October 1, 2021 - August 1, 2024

Qualifications

Translator
March 24, 2026 - March 24, 2026