James Gallagher

Conducted in-depth analysis of multichannel marketing campaigns (Email, SMS, Direct Mail, Social) and presented results to senior stakeholders. Developed a global CRM & Acquisitions Dashboard to monitor loyalty program performance across online and in-store channels. Collaborated with Data Engineering teams to enhance data models, add relevant dimensions, and address data integrity issues across datasets.

Directed and executed ad hoc analytical projects that informed high-impact decisions and campaign strategies. Achieved a 50% increase in in-store locker throughput. Led a dashboard consolidation program, migrating legacy reporting from Qliksense to Power BI and improving user experience. Served as the primary liaison between cross-functional stakeholders and offshore BI teams to ensure KPI alignment and timely delivery of strategic reporting solutions.

Engineered forecasting models leveraging retail data to assist Demand Planners in inventory optimization and strategic planning. Built an Order & Shipments Dashboard to track and optimize fulfilment performance metrics across the European market. Oversaw end-to-end customer ePOS data workflows, including ingestion, transformation, and integration into centralized data systems.