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I’m a strategic Lead Product Designer with 10+ years delivering digital products across fintech, insurtech, SaaS, logistics, and media—especially in complex, enterprise-scale environments. I’m known for bringing clarity, aligning cross-functional teams, and shipping high-impact experiences that improve conversion, engagement, and user retention. I lead end-to-end UX work from discovery through to shipped product, turning ambiguous ideas into production-ready solutions in close partnership with product and engineering. Currently, I focus on AI-enhanced UX—designing intelligent, adaptive experiences that improve usability, decision-making, and time-to-value, while building in transparency and user trust for probabilistic and automated systems.…I’m a strategic Lead Product Designer with 10+ years delivering digital products across fintech, insurtech, SaaS, logistics, and media—especially in complex, enterprise-scale environments. I’m known for bringing clarity, aligning cross-functional teams, and shipping high-impact experiences that improve conversion, engagement, and user retention. I lead end-to-end UX work from discovery through to shipped product, turning ambiguous ideas into production-ready solutions in close partnership with product and engineering. Currently, I focus on AI-enhanced UX—designing intelligent, adaptive experiences that improve usability, decision-making, and time-to-value, while building in transparency and user trust for probabilistic and automated systems.

Jay Mon

Product Designer, UX Designer, AI Developer, +2

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I’m a strategic Lead Product Designer with 10+ years delivering digital products across fintech, insurtech, SaaS, logistics, and media—especially in complex, enterprise-scale environments. I’m known for bringing clarity, aligning cross-functional teams, and shipping high-impact experiences that improve conversion, engagement, and user retention. I lead end-to-end UX work from discovery through to shipped product, turning ambiguous ideas into production-ready solutions in close partnership with product and engineering. Currently, I focus on AI-enhanced UX—designing intelligent, adaptive experiences that improve usability, decision-making, and time-to-value, while building in transparency and user trust for probabilistic and automated systems.…I’m a strategic Lead Product Designer with 10+ years delivering digital products across fintech, insurtech, SaaS, logistics, and media—especially in complex, enterprise-scale environments. I’m known for bringing clarity, aligning cross-functional teams, and shipping high-impact experiences that improve conversion, engagement, and user retention. I lead end-to-end UX work from discovery through to shipped product, turning ambiguous ideas into production-ready solutions in close partnership with product and engineering. Currently, I focus on AI-enhanced UX—designing intelligent, adaptive experiences that improve usability, decision-making, and time-to-value, while building in transparency and user trust for probabilistic and automated systems.

Available to hire

I’m a strategic Lead Product Designer with 10+ years delivering digital products across fintech, insurtech, SaaS, logistics, and media—especially in complex, enterprise-scale environments. I’m known for bringing clarity, aligning cross-functional teams, and shipping high-impact experiences that improve conversion, engagement, and user retention.

I lead end-to-end UX work from discovery through to shipped product, turning ambiguous ideas into production-ready solutions in close partnership with product and engineering. Currently, I focus on AI-enhanced UX—designing intelligent, adaptive experiences that improve usability, decision-making, and time-to-value, while building in transparency and user trust for probabilistic and automated systems.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Work Experience

Product Design Lead at Exceed Business Intelligence

June 1, 2026 - August 31, 2026

Owned end-to-end design for a native iOS and Android pet wellness insurance app (claims, policy management, onboarding, and self-service), and helped unify the external, user-tested quote flow into new design language and native mobile patterns. Partnered daily with product, engineering, and leadership to shape product strategy and rapidly validate build-ready ideas, leading UX/UI, rapid prototyping, and design system development with AI-accelerated workflows while protecting craft quality. Built a cross-platform design system from scratch with backend-ready mapping and executed as the sole designer during an in-flight build to shipped experience.

Senior UX/UI Designer - Lead at News Corp

July 1, 2025 - June 30, 2026

Led end-to-end UX/UI across a high-traffic portfolio including news and lifestyle properties (web and app), designing at scale for content-heavy experiences. Drove cross-functional alignment between product, engineering, editorial, and data teams to deliver WCAG 2.2-compliant experiences optimized for engagement and conversion. Extended and governed a central design system to improve reusable components, tokens, and scalable interaction patterns across multiple brands. Led discovery and prototyping of AI personalization opportunities for adaptive homepage experiences and content surfacing to target measurable improvements in session depth and retention.

Advisory Consultant - Lead Experience Design at Dbiz AI

October 1, 2024 - May 31, 2025

Rescued and re-established design credibility after UX approach friction with stakeholders. Defined clear design principles, established governance, connected UX direction directly to business KPIs, and led full redesign of complex logistics workflows across Power BI-integrated SaaS dashboards serving Australia’s largest B2B logistics operator customers. Mentored junior designers and ensured scalable, documented UX handoffs aligned with engineering delivery roadmaps, rebuilding senior stakeholder trust and executive-level acceptance of UX direction embedded in delivery plans.

Senior Product Designer at Betfair

May 1, 2022 - October 31, 2024

Led a mobile-first (iOS/Android) redesign for Betfair’s betting education hub and content platform, improving experiences for both novice and advanced users. Initiated and scaled a design system in close collaboration with engineering, establishing reusable component libraries and interaction standards across mobile and desktop. Designed streamlined multi-step registration flows to improve conversion and reduce onboarding drop-off, and developed UX strategy for a loyalty program using user behavioral patterns and engagement signals. Conducted competitive benchmarking and qualitative user research to anchor design decisions in real user needs.

Senior UX/UI Designer at RACV

January 1, 2022 - April 30, 2022

Led UX/UI for RACV’s ER A dashboard product, delivering differentiated experiences across tiered membership levels (Basic, Extra, Total Care). Improved information hierarchy and visual clarity across membership ties to increase member confidence in self-service journeys. Enabled scalable onboarding and product flows for new and referred users, improving activation rates.

Senior UX/UI Designer at IAG / NRM A

May 1, 2020 - December 31, 2021

Defined new information architecture for NRM A’s service ecosystem, clearly separating Roadside Assistance and Insurance journeys to reduce significant user confusion. Conducted end-to-end user research and usability testing to validate structural changes before development and handoff. Delivered revised flows that improved task completion clarity across two distinct service verticals.

UX/UI Designer - eCommerce at Harvey Norman / JB Hi-Fi / Coles

January 1, 2015 - January 1, 2020

Designed mobile-first, responsive UI flows across cart, search, filtering, and checkout for major Australian retail brands. Focused on UI consistency, accessibility, and interaction patterns at high-traffic eCommerce scale. Collaborated with PMs and developers across rapid agile sprints to ship iterative improvements to conversion-critical flows.