Jay Mon

Owned end-to-end design for a native iOS and Android pet wellness insurance app (claims, policy management, onboarding, and self-service), and helped unify the external, user-tested quote flow into new design language and native mobile patterns. Partnered daily with product, engineering, and leadership to shape product strategy and rapidly validate build-ready ideas, leading UX/UI, rapid prototyping, and design system development with AI-accelerated workflows while protecting craft quality. Built a cross-platform design system from scratch with backend-ready mapping and executed as the sole designer during an in-flight build to shipped experience.

Led end-to-end UX/UI across a high-traffic portfolio including news and lifestyle properties (web and app), designing at scale for content-heavy experiences. Drove cross-functional alignment between product, engineering, editorial, and data teams to deliver WCAG 2.2-compliant experiences optimized for engagement and conversion. Extended and governed a central design system to improve reusable components, tokens, and scalable interaction patterns across multiple brands. Led discovery and prototyping of AI personalization opportunities for adaptive homepage experiences and content surfacing to target measurable improvements in session depth and retention.

Rescued and re-established design credibility after UX approach friction with stakeholders. Defined clear design principles, established governance, connected UX direction directly to business KPIs, and led full redesign of complex logistics workflows across Power BI-integrated SaaS dashboards serving Australia’s largest B2B logistics operator customers. Mentored junior designers and ensured scalable, documented UX handoffs aligned with engineering delivery roadmaps, rebuilding senior stakeholder trust and executive-level acceptance of UX direction embedded in delivery plans.