Available to hire
I am a results-driven marketer and sales professional with a track record as a Sales Supervisor and Marketing Executive. I excel at building strong B2B and B2C relationships, improving sales performance, and coordinating logistics, marketing, and customer service to drive growth.
I’m passionate about learning new products, leading teams, and creating engaging campaigns. I’m seeking an opportunity with a company that values hard work and optimism, where I can contribute to a motivated team and continue expanding my skills.
Skills
Experience Level
Expert
Expert
Language
English
Advanced
Work Experience
Sales Supervisor and Marketing Executive at Back to Games General Trading LLC
June 1, 2025 - September 26, 2025Maintain and improve our sales targets every month by providing proper customer service, following up leads, and ensuring conversion to sales. Learn new products, services, and sales techniques through thorough research. Handle B2C relations from first contact and ensure customer retention. Manage B2B communication through product logistics, marketing, and shop management. De-escalate issues and provide proper damage control procedures. Train personnel from new hires to existing staff for extensive training. Organize events and community-building activities. Create marketing campaigns to promote the shop and increase visibility through content creation.
Sales Supervisor and Marketing Executive at Back to Games General Trading LLC
June 1, 2025 - September 26, 2025Maintain and improve monthly sales targets by delivering excellent customer service, following up leads, and converting them into sales. Continuously learn new products, services, and sales techniques. Handle B2C relations from first contact to retention. Manage B2B communications through product logistics, marketing, and shop management. De-escalate issues and implement damage-control procedures. Train personnel, lead events, and drive community-building activities. Create marketing campaigns to promote the shop and increase visibility through content creation.
Sales Supervisor at Back to Games General Trading LLC
May 1, 2017 - PresentMaintain the brick-and-mortar shop to its best efficiency through proper merchandising and upkeep. Handle B2C relations from first contact and assure customer retention. Manage B2B communication involving product logistics, marketing, and shop management. De-escalate internal and external issues and provide damage control procedures. Train personnel, including new hires into full-fledged team members. Manage events and community-building activities, serving as Main Organizer for Games Con 2019 Stand. Proponent of company systems such as Customer Loyalty Card, Tournament Pricing Adjustments, and Head Writer for Newsletter until 2023.
Sales and Technical Support Agent (Quickbooks and HP) at Convergys Shaw Corporate Center
February 28, 2017 - July 31, 2025Provide excellent customer experience through technical hardware and software support, converting support into sales opportunities. Successfully contribute to team-wide and personal goals, including multiple Team of the Month Top 1 awards. Adapt to different knowledge bases when moving between accounts.
Sales and Technical Support Agent (QuickBooks and HP) at Convergys Shaw Corporate Center
February 1, 2017 - September 26, 2025Provide the best customer experience through technical (hardware and software) support and converting it into sales opportunities. Successfully managing team-wide and personal goals, being part of multiple Team of the Month Top 1's. Adapt to different knowledge bases from one system to another; most often when moving to new accounts.
Sales and Technical Support Agent at Convergys Shaw Corporate Center
February 1, 2017 - September 26, 2025Provide the best customer experience through technical (hardware and software) support and convert it into sales opportunities. Successfully manage team-wide and personal goals, being part of multiple Team of the Month top performers. Adapt to different knowledge bases from one system to another, especially when moving to new accounts.
Education
BSBA Marketing Mgmt. at University of Santo Tomas
January 1, 2011 - December 31, 2015Bachelor's Degree at University of Santo Tomas, Philippines
January 1, 2011 - January 1, 2015Bachelor's degree in Marketing at University of Santo Tomas, Philippines
January 1, 2011 - January 1, 2015Qualifications
Intermediate Video Editing Skills (with Certificate)
January 11, 2030 - July 31, 2025Video Game / Creating Writing Skills (with Certificate)
January 11, 2030 - July 31, 2025Certificate in Video Editing
January 11, 2030 - September 26, 2025Certificate in Video Game Creation / Creative Writing
January 11, 2030 - September 26, 2025Intermediate Video Editing Skills (Certificate)
January 11, 2030 - September 26, 2025Video Game / Creative Writing Skills (Certificate)
January 11, 2030 - September 26, 2025Industry Experience
Retail, Gaming, Wholesale & Distribution, Media & Entertainment, Professional Services, Education
Skills
Experience Level
Expert
Expert
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