I am an empathetic and thoughtful customer advocate with eight years experience working both in-house and for government agencies. I am responsible for leading teams in mixed-methods research to uplift the user experience of a SaaS product and inform strategic decisions. I am well-versed in a range of research methodologies and the end-to-end design process.…I am an empathetic and thoughtful customer advocate with eight years experience working both in-house and for government agencies. I am responsible for leading teams in mixed-methods research to uplift the user experience of a SaaS product and inform strategic decisions. I am well-versed in a range of research methodologies and the end-to-end design process.WWWW…