I am a dedicated professional with expertise in graphic design, community management, and social media. I excel in organization, teamwork, and problem-solving, with a strong customer service attitude and excellent human relations skills. My experience ranges from handling social media accounts and store management to product sales and advertising in various agencies and freelance projects. I am passionate about creating meaningful content and managing digital communities effectively, using tools like Adobe Illustrator and social media platforms. Continuously expanding my skills, I aim to bring creativity and strategic communication to every project I undertake.

Jennifer L. Serrano Mora

I am a dedicated professional with expertise in graphic design, community management, and social media. I excel in organization, teamwork, and problem-solving, with a strong customer service attitude and excellent human relations skills. My experience ranges from handling social media accounts and store management to product sales and advertising in various agencies and freelance projects. I am passionate about creating meaningful content and managing digital communities effectively, using tools like Adobe Illustrator and social media platforms. Continuously expanding my skills, I aim to bring creativity and strategic communication to every project I undertake.

Available to hire

I am a dedicated professional with expertise in graphic design, community management, and social media. I excel in organization, teamwork, and problem-solving, with a strong customer service attitude and excellent human relations skills. My experience ranges from handling social media accounts and store management to product sales and advertising in various agencies and freelance projects.

I am passionate about creating meaningful content and managing digital communities effectively, using tools like Adobe Illustrator and social media platforms. Continuously expanding my skills, I aim to bring creativity and strategic communication to every project I undertake.

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Language

Spanish; Castilian
Fluent
English
Intermediate

Work Experience

Store and customer service manager at COLOR BOX
December 31, 2019 - July 20, 2025
Managed quotations and inventory, handled customer service, managed social networks, and prepared and sold products.
Community Manager at ADEENE ADVERTISING AGENCY
December 31, 2020 - July 20, 2025
Managed community engagement and social media presence.
Management of Social Networks and Payrolls and Quotes, Customer Service at TERMINACIONES AVANZADAS AGE
December 31, 2022 - July 20, 2025
Managed social networks, payrolls and quotes, and provided customer service for a construction company.
Graphic Designer and Community Manager at PRINTOMAS
December 31, 2023 - July 20, 2025
Designed graphics and managed community engagement.
Social Media Manager at SOCIAL MOOD ADVERTISING AGENCY
December 31, 2023 - July 20, 2025
Managed social media strategies and campaigns.
Color Box - Store Manager and Client Service at Color Box
December 31, 2019 - August 29, 2025
Managed quotations and inventory control, handled client service and store operations, managed social media accounts, and developed and sold products.
Advertising Agency - Advanced Determinations at Agencia Publicitaria AdeEn
December 31, 2020 - August 29, 2025
Worked in an advertising agency dealing with advanced determinations.
Social Media Manager at Capcut Metricool Asana
December 31, 2023 - August 29, 2025
Managed social media platforms, content creation, and engagement strategies.
Social Media Manager at Social Mood (Advertising Agency)
December 31, 2023 - August 29, 2025
Managed social media campaigns and curated content to enhance brand presence.
Freelance Photographer and Graphic Designer at Freelance
January 1, 2024 - Present
Provided freelance services in photography, graphic design, and social media management.
Color Box Store and Inventory Manager at Color Box
December 31, 2019 - August 29, 2025
Managed quotations and inventory. Responsible for store management and customer service, managed social media accounts, and handled product elaboration and sales.
Advertising Agency Staff at Agencia Publicitaria A De Eneter Minaciones Avanzadas
December 31, 2020 - August 29, 2025
Worked in an advanced advertising agency focusing on client service and digital content management.
Social Media Manager at Agencia Publicitaria Social Mood
December 31, 2023 - August 29, 2025
Managed social media accounts and digital content creation, utilizing tools such as Capcut, Metrico, Asana and Metabusiness.
Freelance Graphic Designer and Community Manager at Freelance
January 1, 2024 - Present
Provided graphic design and social media management services for various clients.

Education

Diploma at NATIONAL SCHOOL OF PROF. SPEAKING. OTTO RIVERA
January 1, 2010 - December 31, 2010
Social communication at TECHNOLOGICAL UNIVERSITY OF SANTIAGO
January 1, 2015 - December 31, 2019
Degree in Social Communication at Universidad Tecnológica de Santiago
January 11, 2030 - August 29, 2025
Degree in Social Communication at Universidad Tecnologica de Santiago
January 11, 2030 - August 29, 2025
Diploma in Locution at Escuela Nacional de Locucion Prof. Otto Rivera
January 11, 2030 - August 29, 2025

Qualifications

Diploma in Speaking
January 1, 2010 - December 31, 2010
Diploma in Locution
January 11, 2030 - August 29, 2025
Diploma in Locution
January 11, 2030 - August 29, 2025

Industry Experience

Media & Entertainment, Professional Services, Retail, Real Estate & Construction
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