Available to hire
I’m a strategic, people-centered technology program manager with 10+ years of experience guiding digital transformation, process optimization, and technology implementations across finance, property management, and operations. I thrive at aligning business goals with IT solutions to deliver measurable impact, cost savings, and improved efficiency. I’m passionate about creating inclusive, collaborative, and community-focused solutions that empower teams and drive sustainable growth.
I enjoy cross-functional collaboration and mentoring teams to adopt modern, scalable processes. I’m motivated by opportunities to use technology to improve communities and create tangible social and economic value, while maintaining a focus on people, culture, and inclusion.
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Spanish; Castilian
Advanced
Portuguese
Advanced
Work Experience
Technology Program Manager at El Car Wash
November 1, 2025 - November 1, 2025Led automation initiatives across 40+ retail sites to improve finance and operations workflows. Managed ERP integrations with Sage and other systems to ensure seamless operations. Oversaw procurement and technology vendor contracts, achieving 15% annual savings. Implemented SharePoint across departments to boost collaboration and document management. Directed the digital IVR rollout to enhance customer communication efficiency. Managed multiple software integrations including UKG and Thrive ECW, optimizing scheduling, onboarding, and security.
IT Project & Business Analyst at Odevo US
July 1, 2024 - July 1, 2024Spearheaded Vantaca ERP implementation replacing Jenark, transforming finance operations. Led integrations with six software systems and five banks to streamline data flows. Designed future-state workflows and led UAT testing to ensure system performance. Developed training materials and led end-user adoption sessions across finance teams.
IT PMO at My Community Homes (KKR Portfolio Company)
August 1, 2023 - August 1, 2023Established IT PMO framework, implementing ServiceNow and Jira integrations to support Agile workflows. Led Yardi ERP implementation and integrated third-party property management APIs. Directed Snowflake Data Warehouse design, integrating data from multiple platforms. Managed cross-functional team of 11 across Finance, Construction, and Property Management.
IT PMO at Bayview Asset Management
August 1, 2022 - August 1, 2022Managed end-to-end IT projects for Finance and HR departments using Agile methodologies. Implemented HR System (UKG), Treasury Workstation (GTreasury), and automated document intake. Oversaw RFP processes, vendor negotiation, and multi-system integrations. Led Data Center migration and COVID-19 tech setup for 2,000+ employees.
Sr. QA Analyst / BA at World Fuel Services
November 1, 2016 - November 1, 2016Led QA for Marine applications and ERP integrations. Created test plans, managed lifecycle, and authored business requirements and mockups for system enhancements.
SSO/IdM BA/QA Lead (Contract) at Ryder System, Inc.
September 1, 2013 - September 1, 2013Defined requirements and testing strategies for SSO-integrated applications. Developed training and procedural documentation for Identity Management systems.
IT Test Lead at BE Aerospace
February 1, 2012 - February 1, 2012Built the IT test department, implemented bug-tracking tools, and established SDLC documentation standards.
BA/QA Lead (Contract) at Univision Interactive Media
May 1, 2011 - May 1, 2011Managed QA, testing, and environment setups for CMS and front-end digital platforms.
QA Lead (Contract) at Burger King Corporation
August 1, 2010 - August 1, 2010Oversaw QA across multiple projects and systems, including POS to GDW integrations. Led UAT and release readiness reviews.
BA/QA Analyst Lead at Silver Hill Financial / Bayview Lending Group
January 1, 2008 - January 1, 2008Managed QA team of five; led testing for website, Oracle Portal, and intranet applications. Drafted functional and technical specifications.
QA Analyst (Contract) at Lloyds TSB – USA
May 1, 2005 - May 1, 2005Developed test plans and automated processes for fee management applications.
QA Engineer at Todo1 Services
July 1, 2004 - July 1, 2004Executed QA for online banking platforms across Venezuela, Colombia, and Ecuador.
Sr. Build Specialist / Sr. QA Tester at Barnesandnoble.com
July 1, 2002 - July 1, 2002Managed QA for e-commerce site releases and coordinated multi-environment testing.
QA Tester at IBM (NYCSERV Project)
September 1, 2000 - September 1, 2000Tested client-server and web applications for NYC departments (E-Permits, ScoffTow, Payments).
Education
Degree in Computer Applications and Programming at Wood-Tobe Coburn School, NY
January 11, 2030 - January 1, 1997Project Management Professional (PMP) Certification at Florida International University
January 1, 2016 - November 24, 2025Qualifications
Project Management Professional (PMP) Certification
January 1, 2016 - November 24, 2025Industry Experience
Software & Internet, Financial Services, Real Estate & Construction, Media & Entertainment, Professional Services
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
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