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I am Josh Cusack, a Senior Consultant at Deloitte specializing in intelligent automation and AI-enabled solutions. I spearheaded an LLM-powered chatbot project as Product Manager and Delivery Lead, coordinating engineers, analysts, and consultants to refine features and align with business goals. Over the past few years I have helped Fortune 100 clients expand their AI automation programs, delivering millions in operational efficiency and developing roadmaps with a data-driven approach. I enjoy collaborating across disciplines, turning strategic insights into tangible results, and exploring new frontiers in NLP, RPA, and cloud-based automation.…I am Josh Cusack, a Senior Consultant at Deloitte specializing in intelligent automation and AI-enabled solutions. I spearheaded an LLM-powered chatbot project as Product Manager and Delivery Lead, coordinating engineers, analysts, and consultants to refine features and align with business goals. Over the past few years I have helped Fortune 100 clients expand their AI automation programs, delivering millions in operational efficiency and developing roadmaps with a data-driven approach. I enjoy collaborating across disciplines, turning strategic insights into tangible results, and exploring new frontiers in NLP, RPA, and cloud-based automation.

Josh Cusack

Project Manager, AI Strategy Consultant, Product Designer

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I am Josh Cusack, a Senior Consultant at Deloitte specializing in intelligent automation and AI-enabled solutions. I spearheaded an LLM-powered chatbot project as Product Manager and Delivery Lead, coordinating engineers, analysts, and consultants to refine features and align with business goals. Over the past few years I have helped Fortune 100 clients expand their AI automation programs, delivering millions in operational efficiency and developing roadmaps with a data-driven approach. I enjoy collaborating across disciplines, turning strategic insights into tangible results, and exploring new frontiers in NLP, RPA, and cloud-based automation.…I am Josh Cusack, a Senior Consultant at Deloitte specializing in intelligent automation and AI-enabled solutions. I spearheaded an LLM-powered chatbot project as Product Manager and Delivery Lead, coordinating engineers, analysts, and consultants to refine features and align with business goals. Over the past few years I have helped Fortune 100 clients expand their AI automation programs, delivering millions in operational efficiency and developing roadmaps with a data-driven approach. I enjoy collaborating across disciplines, turning strategic insights into tangible results, and exploring new frontiers in NLP, RPA, and cloud-based automation.

Available to hire

I am Josh Cusack, a Senior Consultant at Deloitte specializing in intelligent automation and AI-enabled solutions. I spearheaded an LLM-powered chatbot project as Product Manager and Delivery Lead, coordinating engineers, analysts, and consultants to refine features and align with business goals.

Over the past few years I have helped Fortune 100 clients expand their AI automation programs, delivering millions in operational efficiency and developing roadmaps with a data-driven approach. I enjoy collaborating across disciplines, turning strategic insights into tangible results, and exploring new frontiers in NLP, RPA, and cloud-based automation.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Work Experience

Senior Consultant at Deloitte

May 1, 2024 - Present

Spearheaded the development of an LLM-powered chatbot application as Product Manager and Delivery Lead, refining features, managing cross-functional engineering teams, and prioritizing tasks to align with business goals and boost user engagement. Provided strategic guidance to client executives, driving a 2x expansion of their AI automation program within 10 months through data-driven recommendations. Directed and coached cross-functional teams to deliver automation solutions and strategic deliverables, generating millions in operational efficiencies for Fortune 100 clients. Managed multiple client engagement workstreams across diverse industries, implementing intelligent automation technologies such as RPA, NLP, and AI.

Consultant at Deloitte

January 1, 2021 - May 1, 2024

Managed an operations team overseeing 60 cloud-based automations in production for a Fortune 100 company, ensuring seamless performance and minimal downtime. Designed and delivered 30 cloud-based automation solutions in 6 months, projecting $10 million in savings over 3 years for a major logistics company. Identified 75 automation opportunities for a healthcare client and crafted a 3-year implementation roadmap, unlocking potential 5-year savings of $15 million.

Automation Team Lead at STONEX

January 1, 2019 - December 1, 2020

Led the Automation COE team in implementing cloud-based automation solutions across the organization, saving 10,000 hours in the first year. Facilitated ideation workshops for large audiences, building a robust pipeline of 80+ automation opportunities. Streamlined requirement gathering and qualification processes in a hybrid agile environment, enabling the development of high-performing RPA solutions.

Packard Fellow / Business Analyst at The Nature Conservancy

May 1, 2018 - December 1, 2018

Developed an analytical tool to visualize supply and demand trends for carbon credits, supporting strategic decision-making in carbon offset projects. Collaborated with the Working Woodlands team to devise marketing and outreach strategies, expanding partnerships on both supply and demand sides. Researched carbon and timber markets to inform strategies and marketing materials, considering potential impacts of future government regulation. Analyzed carbon credit market trends to optimize pricing strategies for future offset sales.

Business Analyst at Northrop Grumman

July 1, 2015 - April 1, 2016

Conducted financial and scheduling analyses to identify key project risks, ensuring timely escalation to project managers. Collaborated with engineering, supply chain, and finance teams to maintain project timelines and budgets for initiatives ranging from $10K to $10M in revenue. Designed and implemented an Excel macro-based tool, reducing time spent updating regulatory project reports by 50%.