Josh Cusack

Spearheaded the development of an LLM-powered chatbot application as Product Manager and Delivery Lead, refining features, managing cross-functional engineering teams, and prioritizing tasks to align with business goals and boost user engagement. Provided strategic guidance to client executives, driving a 2x expansion of their AI automation program within 10 months through data-driven recommendations. Directed and coached cross-functional teams to deliver automation solutions and strategic deliverables, generating millions in operational efficiencies for Fortune 100 clients. Managed multiple client engagement workstreams across diverse industries, implementing intelligent automation technologies such as RPA, NLP, and AI.

Managed an operations team overseeing 60 cloud-based automations in production for a Fortune 100 company, ensuring seamless performance and minimal downtime. Designed and delivered 30 cloud-based automation solutions in 6 months, projecting $10 million in savings over 3 years for a major logistics company. Identified 75 automation opportunities for a healthcare client and crafted a 3-year implementation roadmap, unlocking potential 5-year savings of $15 million.

Led the Automation COE team in implementing cloud-based automation solutions across the organization, saving 10,000 hours in the first year. Facilitated ideation workshops for large audiences, building a robust pipeline of 80+ automation opportunities. Streamlined requirement gathering and qualification processes in a hybrid agile environment, enabling the development of high-performing RPA solutions.