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I have a natural ability to connect with people and treat every customer as a valued individual, which shows in consistently high customer satisfaction. I am always eager to grow, learn new tools, and contribute to a team where excellent customer care is a priority. I thrive in collaborative environments and enjoy translating ideas into actionable digital strategies. My focus is on delivering clear, engaging content and measurable results while maintaining a friendly, service-oriented approach.…I have a natural ability to connect with people and treat every customer as a valued individual, which shows in consistently high customer satisfaction. I am always eager to grow, learn new tools, and contribute to a team where excellent customer care is a priority. I thrive in collaborative environments and enjoy translating ideas into actionable digital strategies. My focus is on delivering clear, engaging content and measurable results while maintaining a friendly, service-oriented approach.

Jeenah Yvete Delos Santos

Project Manager, Production Manager, Content Producer, +4

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I have a natural ability to connect with people and treat every customer as a valued individual, which shows in consistently high customer satisfaction. I am always eager to grow, learn new tools, and contribute to a team where excellent customer care is a priority. I thrive in collaborative environments and enjoy translating ideas into actionable digital strategies. My focus is on delivering clear, engaging content and measurable results while maintaining a friendly, service-oriented approach.…I have a natural ability to connect with people and treat every customer as a valued individual, which shows in consistently high customer satisfaction. I am always eager to grow, learn new tools, and contribute to a team where excellent customer care is a priority. I thrive in collaborative environments and enjoy translating ideas into actionable digital strategies. My focus is on delivering clear, engaging content and measurable results while maintaining a friendly, service-oriented approach.

Available to hire

I have a natural ability to connect with people and treat every customer as a valued individual, which shows in consistently high customer satisfaction. I am always eager to grow, learn new tools, and contribute to a team where excellent customer care is a priority.

I thrive in collaborative environments and enjoy translating ideas into actionable digital strategies. My focus is on delivering clear, engaging content and measurable results while maintaining a friendly, service-oriented approach.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

Tagalog

Fluent

English

Beginner

Work Experience

Host & Production Manager at INC Production Company

January 1, 2018 - January 1, 2023

Hosted and welcomed guests in a friendly and professional manner; provided clear instructions and announcements during events; planned, coordinated, and supervised daily production operations to ensure efficiency and quality standards; managed schedules and workflows, coordinated with multiple departments to meet deadlines; monitored production processes and resolved issues to minimize delays.

Customer Service Representative at Specialty Life Insurance

January 1, 2023 - Present

Handled customer inquiries and requests with professionalism, explained products and policies, and resolved issues to maintain high customer satisfaction.

Social Media Manager at Palerjo Advertising Company

January 1, 2023 - Present

Planned and executed social media strategies to increase brand awareness and engagement. Created, scheduled, and managed content across platforms (Facebook, Instagram, TikTok). Analyzed performance metrics (reach, engagement, conversions) and optimized campaigns. Coordinated with marketing teams to drive results and supervised daily content operations.

TikTok Media Buyer at Palerjo Advertising Company

January 1, 2023 - Present

Conducted audience research, targeting, and retargeting strategies for optimal performance. Created and tested multiple creatives (UGC, hooks, angles) to identify winning ads. Monitored metrics (CPA, ROAS, CTR) and optimized campaigns daily. Collaborated with creatives to improve content and stayed updated with TikTok trends and algorithm changes.