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I am a versatile professional with a robust background in high-pressure airline operations and real-time problem solving. I excel at guest communications, irregular operations management, and clear, timely messaging under tight deadlines, drawing on extensive experience coordinating internal and external stakeholders across airports, flight crews, contact centers, and guests. Parallel to my airline career, I build and produce engaging podcasts and digital media, serving as creator/host/producer for multiple series. I develop concepts, write and edit scripts, record and mix audio, and manage online platforms and social media to grow audiences.…I am a versatile professional with a robust background in high-pressure airline operations and real-time problem solving. I excel at guest communications, irregular operations management, and clear, timely messaging under tight deadlines, drawing on extensive experience coordinating internal and external stakeholders across airports, flight crews, contact centers, and guests. Parallel to my airline career, I build and produce engaging podcasts and digital media, serving as creator/host/producer for multiple series. I develop concepts, write and edit scripts, record and mix audio, and manage online platforms and social media to grow audiences.

Jeffrey Walker

Podcast Producer, Presenter, Voiceover Artist, +2

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I am a versatile professional with a robust background in high-pressure airline operations and real-time problem solving. I excel at guest communications, irregular operations management, and clear, timely messaging under tight deadlines, drawing on extensive experience coordinating internal and external stakeholders across airports, flight crews, contact centers, and guests. Parallel to my airline career, I build and produce engaging podcasts and digital media, serving as creator/host/producer for multiple series. I develop concepts, write and edit scripts, record and mix audio, and manage online platforms and social media to grow audiences.…I am a versatile professional with a robust background in high-pressure airline operations and real-time problem solving. I excel at guest communications, irregular operations management, and clear, timely messaging under tight deadlines, drawing on extensive experience coordinating internal and external stakeholders across airports, flight crews, contact centers, and guests. Parallel to my airline career, I build and produce engaging podcasts and digital media, serving as creator/host/producer for multiple series. I develop concepts, write and edit scripts, record and mix audio, and manage online platforms and social media to grow audiences.

Available to hire

I am a versatile professional with a robust background in high-pressure airline operations and real-time problem solving. I excel at guest communications, irregular operations management, and clear, timely messaging under tight deadlines, drawing on extensive experience coordinating internal and external stakeholders across airports, flight crews, contact centers, and guests.

Parallel to my airline career, I build and produce engaging podcasts and digital media, serving as creator/host/producer for multiple series. I develop concepts, write and edit scripts, record and mix audio, and manage online platforms and social media to grow audiences.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Work Experience

Creator/Host/Producer at Self-Employed / Independent

January 1, 2019 - Present

Developed, wrote/co-wrote, and produced multiple podcast series including Sin City Stories: Vegas True Crime; The Jeff Does Vegas Podcast; and Shady Eh - F: Completely Canadian Crimes & Scandals (in production). Conducted research, script writing, narration, and full-cycle audio production. Built and managed online platforms, including website design, visual branding, and social media marketing. Produced guest-focused content, growing listener engagement through interviews, storytelling, and outreach.

Remote Voicetracker/Swing Announcer at 107.9 GO ROCK

August 1, 2024 - Present

Remotely record and upload voicetracks for 3 on-air shifts per week; ensure content aligns with station sound and brand; manage track uploads using PlayoutONE WebVT.

Host/Producer at One Hit Wonderful

January 31, 2022 - October 23, 2025

Hosted and produced a weekly specialty radio show focused on 'One Hit Wonders' from the 70s to early 2000s; independently programmed music, prepared artist/song research, and remotely recorded & uploaded all voicetracks; used PlayoutONE WebVT for scheduling.

On-Air Traffic Reporter at Canadian Traffic Network

June 1, 2021 - October 23, 2025

Delivered up-to-the-minute traffic reports for radio stations; monitored multiple traffic information sources and collaborated with reporters to compile information; produced 79 custom reports daily tailored to station formats and deadlines.

Operations Coordinator at WestJet Airlines

August 1, 2023 - Present

Developed and executed contingency plans during irregular operations (IROP); ensured timely communication with frontline teams, airports, and flight crews; monitored delays, cancellations, aircraft swaps, and gate assignments; coordinated real-time updates and ensured accurate operational messaging to stations.

IROP Recovery Specialist & Relief Lead at WestJet Airlines

August 1, 2023 - October 23, 2025

Spearheaded guest re-accommodation during large-scale operational disruptions; communicated recovery plans to contact centres and airports; coordinated hotel and ground transportation arrangements; delivered timely guest-focused messaging during critical events.

Traveler Support Agent at Swoop Airlines

August 1, 2021 - October 23, 2025

Responded to inquiries via social media and email; assisted travelers with specialized bookings and complex reservation adjustments; provided escalation support and assisted contact centre agents with overrides and policy clarifications; managed overflow calls during peak times.

Guest Solutions Specialist at WestJet Airlines

November 1, 2020 - October 23, 2025

Managed rebooking and guest support during delays and cancellations; liaised with operational teams to coordinate recovery efforts and publish accurate advisories; assisted front-line teams during IROP events.

Command Centre IROP Coordinator at WestJet Airlines

April 1, 2018 - October 23, 2025

Coordinated real-time updates on delays, cancellations, and schedule changes; crafted and posted operational bulletins and guest-facing advisories; provided operational support to front-line teams during high-impact IROP events.

Reservations Support Desk at WestJet Airlines

June 1, 2017 - October 23, 2025

Supported both Contact Centre and Airport teams with guest reservation adjustments, refunds, and policy clarifications; assisted travel agents with itinerary corrections; managed overflow calls during high volume periods.

Sales & Service Agent at WestJet Airlines

May 1, 2016 - October 23, 2025

First point of contact with guests for new bookings, itinerary modifications, rewards account management, and issue escalation; maintained interaction standards and compliance with PCI and Transport Canada requirements.

Music Director, Programming Assistant & On-Air Host at 96.9 Jack FM

January 1, 2015 - October 23, 2025

Managed all music scheduling, daily log edits, and regulatory checks; hosted the Afternoon Drive show; provided coverage for the Morning Drive; voiced commercial content; contributed to branding and promotional events.

Music Director, On-Air Host & Imaging Writer at K97 FM

July 1, 2010 - October 23, 2025

Managed music scheduling, wrote station imaging for events and weekends, hosted the Evening Show, and supported branding and promotional activities.