I am your rockstar Virtual Assistant with experience in eCommerce and Real Estate sectors. I excel in providing excellent customer service and have skills in basic graphic design and video editing. I am proficient in using AI tools to enhance content creation and social media management. I have a strong background in managing Shopify customer support, creating engaging social media content, and handling order and supplier communications. Through my work, I have built and maintained solid online presences for businesses by managing social media pages on platforms like Facebook, Instagram, and TikTok, creating graphic designs and scheduling posts using tools such as Canva and CapCut. I am passionate about helping customers by responding to their queries promptly and accurately, product research, and efficiently managing orders and social media marketing efforts.

Jenessa Margallo

I am your rockstar Virtual Assistant with experience in eCommerce and Real Estate sectors. I excel in providing excellent customer service and have skills in basic graphic design and video editing. I am proficient in using AI tools to enhance content creation and social media management. I have a strong background in managing Shopify customer support, creating engaging social media content, and handling order and supplier communications. Through my work, I have built and maintained solid online presences for businesses by managing social media pages on platforms like Facebook, Instagram, and TikTok, creating graphic designs and scheduling posts using tools such as Canva and CapCut. I am passionate about helping customers by responding to their queries promptly and accurately, product research, and efficiently managing orders and social media marketing efforts.

Available to hire

I am your rockstar Virtual Assistant with experience in eCommerce and Real Estate sectors. I excel in providing excellent customer service and have skills in basic graphic design and video editing. I am proficient in using AI tools to enhance content creation and social media management. I have a strong background in managing Shopify customer support, creating engaging social media content, and handling order and supplier communications.

Through my work, I have built and maintained solid online presences for businesses by managing social media pages on platforms like Facebook, Instagram, and TikTok, creating graphic designs and scheduling posts using tools such as Canva and CapCut. I am passionate about helping customers by responding to their queries promptly and accurately, product research, and efficiently managing orders and social media marketing efforts.

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Work Experience

Shopify Virtual Assistant at Gosh Digital
April 30, 2020 - August 25, 2025
Provided email customer support for Shopify clients. Managed orders, contacted suppliers, and responded to customer queries via various communication channels. Helped customers identify and use specific features and analyzed product malfunctions to ensure customer satisfaction.
Email Customer Support at VXI Holdings Inc.
December 31, 2018 - August 25, 2025
Handled inbound customer support, responding promptly and accurately to customer queries and issues via phone, email, or chat. Identified customer needs and supported feature usage and problem resolution.
Customer Support at IQOR Inc.
December 31, 2016 - August 25, 2025
Provided customer service support addressing customer needs and questions, promoting positive customer experiences and timely query resolution.
Social Media Marketer at Axury VA Agency
December 31, 2022 - August 25, 2025
Managed social media presence by content creation, social media engagement, and building online presence. Scheduled posts and enhanced brand visibility via social media marketing strategies.
SMM/AI Content Creator at OTSY
August 31, 2023 - August 25, 2025
Handled social media pages on Facebook, Instagram, and TikTok. Created social media posts through Canva, scheduled posts, and engaged audiences. Created blog posts both original and AI-assisted, developed videos and reels for TikTok and other platforms. Conducted product research, managed listings, added descriptions, managed orders, contacted suppliers, and responded to customer emails and queries in a timely manner.
SMM/Video Editor at Reinvestor
January 31, 2024 - August 25, 2025
Edited videos of different speakers using CapCut, created graphic designs for social media posts, and planned and scheduled posts.

Education

Marketing Management at Holy Cross of Davao College
January 1, 2008 - April 10, 2012
Bachelor's Degree in Business Administration major in Marketing Management at Holy Cross of Davao College
January 1, 2008 - January 1, 2012

Qualifications

Marketing Management
April 9, 2025 - April 9, 2025

Industry Experience

Real Estate & Construction, Media & Entertainment, Retail, Professional Services