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I am a results-driven CRM Operations & Customer Success Specialist with 5+ years of experience across hospitality, tourism, customer service, and administration. I excel in customer lifecycle management, reservations and front desk operations, CRM data integrity, and driving operational efficiency in fast-paced, international environments. I have led cross-functional teams, trained new staff, and optimized processes using tools such as MEWS PMS, Salesforce, HubSpot, and Zendesk. Based in London, I thrive on turning data into smoother customer journeys and collaborating with colleagues across sales, marketing, and operations to deliver outstanding experiences.…I am a results-driven CRM Operations & Customer Success Specialist with 5+ years of experience across hospitality, tourism, customer service, and administration. I excel in customer lifecycle management, reservations and front desk operations, CRM data integrity, and driving operational efficiency in fast-paced, international environments. I have led cross-functional teams, trained new staff, and optimized processes using tools such as MEWS PMS, Salesforce, HubSpot, and Zendesk. Based in London, I thrive on turning data into smoother customer journeys and collaborating with colleagues across sales, marketing, and operations to deliver outstanding experiences.

Jeniffer Moraes

Video Editor, Content Creator, Content Producer, +7

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I am a results-driven CRM Operations & Customer Success Specialist with 5+ years of experience across hospitality, tourism, customer service, and administration. I excel in customer lifecycle management, reservations and front desk operations, CRM data integrity, and driving operational efficiency in fast-paced, international environments. I have led cross-functional teams, trained new staff, and optimized processes using tools such as MEWS PMS, Salesforce, HubSpot, and Zendesk. Based in London, I thrive on turning data into smoother customer journeys and collaborating with colleagues across sales, marketing, and operations to deliver outstanding experiences.…I am a results-driven CRM Operations & Customer Success Specialist with 5+ years of experience across hospitality, tourism, customer service, and administration. I excel in customer lifecycle management, reservations and front desk operations, CRM data integrity, and driving operational efficiency in fast-paced, international environments. I have led cross-functional teams, trained new staff, and optimized processes using tools such as MEWS PMS, Salesforce, HubSpot, and Zendesk. Based in London, I thrive on turning data into smoother customer journeys and collaborating with colleagues across sales, marketing, and operations to deliver outstanding experiences.

Available to hire

I am a results-driven CRM Operations & Customer Success Specialist with 5+ years of experience across hospitality, tourism, customer service, and administration. I excel in customer lifecycle management, reservations and front desk operations, CRM data integrity, and driving operational efficiency in fast-paced, international environments.

I have led cross-functional teams, trained new staff, and optimized processes using tools such as MEWS PMS, Salesforce, HubSpot, and Zendesk. Based in London, I thrive on turning data into smoother customer journeys and collaborating with colleagues across sales, marketing, and operations to deliver outstanding experiences.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Portuguese

Fluent

Spanish; Castilian

Advanced

Work Experience

Front Desk Receptionist at Clink Hostels

September 1, 2025 - September 1, 2025

Managed high-volume check-ins and check-outs across multiple platforms. Observed room availability, bookings, and billing operations using MEWS PMS. Provided support to guests in English and Portuguese. Trained new staff, serving as point of contact for escalated concerns. Handled various administrative duties like filing paperwork or updating databases diligently.

Front Desk & Reservations Agent (CRM & Operations) at Clink Hostels

July 1, 2023 - September 1, 2025

Managed the full reservation lifecycle and group bookings across OTA platforms; provided expert travel guidance to international guests; optimized room inventory and financial accuracy via MEWS PMS; organized database management and trained new staff; acted as primary contact for escalated support concerns.

Operations Shift Manager at Island Poke

March 1, 2021 - May 1, 2023

Supervised daily operations and team performance, ensuring adherence to SLA standards and service excellence; managed inventory logistics and prepared KPI sales reports to optimize stock levels and store performance; trained staff on compliance protocols and health & safety standards; resolved complex customer complaints while driving revenue targets.

Sales & Customer Support Representative at Youse Seguros

February 1, 2020 - February 1, 2020

Delivered high-quality customer service and support for Youse Seguros insurance products via phone, email, and live chat. Actively engaged with customers to understand their insurance needs, offering tailored product recommendations and upselling opportunities. Managed policy inquiries, claims processing, and issue resolution to ensure customer satisfaction and retention. Maintained detailed and accurate customer records using CRM systems to track interactions and sales progress. Collaborated with cross-functional teams to improve customer experience and streamline sales processes. Consistently met or exceeded sales targets while providing empathetic and efficient support.

Sales & Customer Support Representative at Teleperformance (Youse Seguros)

October 1, 2018 - February 1, 2020

Delivered omnichannel support (Phone, Email, Live Chat) with a focus on First Contact Resolution for insurance products; managed the full policy lifecycle, including claims processing, lead qualification, and tailored product recommendations; maintained accurate customer records within CRM systems to track interactions and identify upselling opportunities; collaborated with cross-functional teams to streamline administrative workflows and improve the overall customer journey.