Available to hire
I’m Jeremy Plüss, a customer service professional with experience in customer support, hotline quality management and process improvement. I am structured, reliable and service-oriented, with a strong track record in customer-facing roles in Switzerland. I am seeking a long-term part-time position (60%) with remote options.
Beyond my day-to-day work, I am a professional windsurfer and musician with international touring experience, bringing teamwork, discipline, resilience and responsibility to every project. I have also done civil service work supervising children and adolescents, which strengthened my communication and collaborative skills.
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Language
German
Fluent
French
Fluent
English
Advanced
Work Experience
Customer Service Representative at PubliBike AG
August 1, 2023 - December 1, 2025Handling customer inquiries via phone and email; resolving complaints and complex customer cases; hotline quality management; process optimization and operational support; employee training and project involvement
Substitute Teacher at Biel & Bern
January 1, 2018 - January 1, 2023Classroom management and organization; clear communication with parents and school authorities; conflict resolution and structured working approach
Substitute Teacher at Biel & Bern, Switzerland
January 1, 2018 - January 1, 2023Classroom management and organization; clear communication with parents and school authorities; conflict resolution and structured working approach.
Education
High School Diploma (Matura) at HMS La Neuveville
January 11, 2030 - January 23, 2026High School Diploma (Matura) at HMS La Neuveville, Switzerland
January 11, 2030 - January 23, 2026Qualifications
Industry Experience
Media & Entertainment, Education, Professional Services
Experience Level
Expert
Expert
Expert
Expert
Intermediate
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