I’m a technical product and technology leader with 15+ years of experience building and scaling SaaS platforms.
I’m a technical product and technology leader with 15+ years of experience building and scaling SaaS platforms. I combine product discovery and customer research with software architecture, hands-on development, and reliable delivery—translating complex operational problems into practical solutions that customers can run every day.
I’ve led end-to-end product strategy and execution across cloud platforms (AWS, Azure and GCP), partnering closely with engineering, customers, and executives. As co-founder of a SaaS business serving around 10,000 active users across 600 emergency services units, I’ve architected and developed a Ruby on Rails platform, led a small engineering team, and owned platform reliability and operations—bringing customer needs, commercial outcomes, and technical constraints together in one clear roadmap.
Sayf is a mental health support app, designed by people with lived experience. The app is designed to be used by anyone who is struggling with mental health, allowing them to directly connect to their support network.
The Aphasia App is a novel, digital environmental intervention that was designed to support communication between people with aphasia, one type of communication disability, and their healthcare workers in hospital. Implement app design and functionality per provided briefs, project scope and research documentation. Build out image library and support Engilish, Greek and Chinese translations for medical trials. End to end development of the app, including deployment and App Store.
Co-founded and operate a SaaS company supporting volunteer emergency services. Conceived, architected, and launched StationOne, a Ruby on Rails SaaS platform now used by ~10,000 active users across ~600 emergency services units. Own product strategy, discovery, roadmap, and customer research, translating complex operational workflows into practical web and mobile features. Led a small engineering team and handled core platform development, cloud infrastructure, deployments, monitoring, and ongoing technical operations on AWS. Oversees customer support, product operations, and relationships with emergency service organizations, councils, and volunteer leadership groups.
Owned product strategy, engineering collaboration, and operational delivery for a global Smart Building SaaS platform. Led the transition from enterprise software to a global SaaS model achieving 99.9% uptime, defined roadmap based on customer needs and commercial priorities, and coordinated globally distributed engineering delivery across APAC, EMEA, and the Americas. Managed cloud expenditure and operational planning, built internal tooling to improve deployments and platform management, and produced product requirements, technical specifications, API documentation, and customer documentation. Regularly engaged with executive leadership to balance customer requirements, commercial objectives, and engineering priorities.
Built enterprise customer relationships across implementation and ongoing support. Improved operational processes and escalation procedures, delivered onboarding and training, and ran customer success initiatives. Partnered with product and engineering teams to prioritize customer-driven improvements and ensure outcomes aligned to customer expectations.
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