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Hi, I’m Jessica Davis, a customer service professional based in Seattle, WA, with over a decade of experience supporting clients across energy, insurance, finance, e-commerce, and technology. I excel at high-volume call handling, conflict resolution, and delivering empathetic service that strengthens client relationships while driving operational efficiency. I’m passionate about remote service delivery, logistics, and process improvement. I thrive in fast-paced environments that require clear communication, meticulous documentation, and strong teamwork across cross-functional groups to ensure seamless customer experiences.…Hi, I’m Jessica Davis, a customer service professional based in Seattle, WA, with over a decade of experience supporting clients across energy, insurance, finance, e-commerce, and technology. I excel at high-volume call handling, conflict resolution, and delivering empathetic service that strengthens client relationships while driving operational efficiency. I’m passionate about remote service delivery, logistics, and process improvement. I thrive in fast-paced environments that require clear communication, meticulous documentation, and strong teamwork across cross-functional groups to ensure seamless customer experiences.

Jessica Davis

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Hi, I’m Jessica Davis, a customer service professional based in Seattle, WA, with over a decade of experience supporting clients across energy, insurance, finance, e-commerce, and technology. I excel at high-volume call handling, conflict resolution, and delivering empathetic service that strengthens client relationships while driving operational efficiency. I’m passionate about remote service delivery, logistics, and process improvement. I thrive in fast-paced environments that require clear communication, meticulous documentation, and strong teamwork across cross-functional groups to ensure seamless customer experiences.…Hi, I’m Jessica Davis, a customer service professional based in Seattle, WA, with over a decade of experience supporting clients across energy, insurance, finance, e-commerce, and technology. I excel at high-volume call handling, conflict resolution, and delivering empathetic service that strengthens client relationships while driving operational efficiency. I’m passionate about remote service delivery, logistics, and process improvement. I thrive in fast-paced environments that require clear communication, meticulous documentation, and strong teamwork across cross-functional groups to ensure seamless customer experiences.

Available to hire

Hi, I’m Jessica Davis, a customer service professional based in Seattle, WA, with over a decade of experience supporting clients across energy, insurance, finance, e-commerce, and technology. I excel at high-volume call handling, conflict resolution, and delivering empathetic service that strengthens client relationships while driving operational efficiency.

I’m passionate about remote service delivery, logistics, and process improvement. I thrive in fast-paced environments that require clear communication, meticulous documentation, and strong teamwork across cross-functional groups to ensure seamless customer experiences.

Skills

Leadership

Copywriting

Experience Level

Leadership

Expert

Copywriting

Expert

Language

English

Fluent

Work Experience

Customer Service Associate at Molina Health Care

October 1, 2025 - Present

Helped new and existing Members regarding health care plans, scheduled appointments, and bridged gaps between Members and Providers to deliver exceptional customer service.

Customer Service Representative at Frankline Energy (Contract)

April 1, 2025 - September 1, 2025

Delivered tailored education to new and existing clients on four energy-efficiency programs, assisting community members in making informed energy choices while reinforcing the company’s sustainability mission.

Customer Service Representative at Computershare (Contract)

November 1, 2024 - April 1, 2025

Collaborated with team members to coordinate service delivery and share knowledge; translated complex program requirements into clear explanations; documented all customer interactions and supported onboarding of new team members.

Customer Service Representative at Symetra (Contract)

June 1, 2023 - February 1, 2024

Handled high-volume inbound calls related to sensitive insurance claims; provided empathetic support, de-escalated tense conversations, and maintained confidentiality while coordinating with claims teams to resolve issues quickly.

Customer Service Representative at Filson

October 1, 2016 - October 1, 2017

Managed customer emails, addressed escalated concerns, processed online orders, tracked shipments, and supported in-store staff; contributed to onboarding and maintaining service consistency.

Senior On-Site Service Specialist at Ricoh USA @ Amazon

September 1, 2014 - July 1, 2016

Provided shipping and mail services for Amazon staff, maintained inventory and shipping logs, and supported onboarding of new staff; streamlined workflows and packaging practices; ensured continuity during peak periods.

Virtual Logistics Specialist at Amazon Web Services

November 1, 2017 - May 1, 2023

Processed service tickets and equipment replacement requests, coordinating logistics from intake through quality checks, packaging, and dispatch; managed up to 150 daily shipments and coordinated domestic and international shipments; implemented data-driven improvements to reduce bottlenecks.