Jessica Menga

Available to hire

I am a detail-oriented professional with over 10 years of customer service experience and a strong background in data analysis, video evaluation, and AI optimization.

About

I am a detail-oriented professional with over 10 years of customer service experience and a strong background in data analysis, video evaluation, and AI optimization.

Currently I contribute to the enhancement of AI models as a Data Annotator for Outlier AI, focusing on video and image analysis for various projects on the platform. I am skilled in video feature labeling, attention to detail, and creative problem-solving to improve OCR. I thrive in high-pressure environments and meet project goals with accuracy and efficiency.

  • 7 years' experience
  • Joined January 2026

Industry experience

  • Retail
  • Professional Services
  • Gaming
  • Media & Entertainment
  • Non-Profit Organization
  • Travel & Hospitality
  • Other
  • Consumer Goods

Work experience

Customer Care Specialist · Green Thumb Industries (RISE)Dec 2024 – Dec 2025 · 1 yr 1 mo

Educated customers on products, delivering personalized recommendations based on customer needs, tolerance, and desired effects; handled cash and digital transactions accurately using POS systems, including loyalty programs and promotions; maintained detailed product knowledge, staying current on inventory and industry developments.

Lead Barista · Lighthouse Coffee ShopDec 2020 – Dec 2024 · 4 yrs 1 mo

Crafted beverages to shop standards and customer tastes; communicated effectively with other members of the team and worked well under pressure to keep shop operations at an optimal flow; trained and motivated new hires by setting expectations and leading by example.

Store Manager · Fractured Prune DoughnutsNov 2017 – Dec 2019 · 2 yrs 2 mos

Headed onboarding and trained employees in store operations; acted as the first line of contact for outside businesses and collaborative organizations; managed the ordering and accounting of all inventory and store finances.

Education

Bachelor of Arts · University of Nevada, Las Vegas2014 – 2019

Certifications and awards

Top Part-Time Sales Earner for the Year of 20252025

Green Thumb Industries, RISE Spanish Springs

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