I am a detail-oriented professional with over 10 years of customer service experience and a strong background in data analysis, video evaluation, and AI optimization. Currently I contribute to the enhancement of AI models as a Data Annotator for Outlier AI, focusing on video and image analysis for various projects on the platform. I am skilled in video feature labeling, attention to detail, and creative problem-solving to improve OCR. I thrive in high-pressure environments and meet project goals with accuracy and efficiency.…

Jessica Menga

I am a detail-oriented professional with over 10 years of customer service experience and a strong background in data analysis, video evaluation, and AI optimization. Currently I contribute to the enhancement of AI models as a Data Annotator for Outlier AI, focusing on video and image analysis for various projects on the platform. I am skilled in video feature labeling, attention to detail, and creative problem-solving to improve OCR. I thrive in high-pressure environments and meet project goals with accuracy and efficiency.…

Available to hire

I am a detail-oriented professional with over 10 years of customer service experience and a strong background in data analysis, video evaluation, and AI optimization.

Currently I contribute to the enhancement of AI models as a Data Annotator for Outlier AI, focusing on video and image analysis for various projects on the platform. I am skilled in video feature labeling, attention to detail, and creative problem-solving to improve OCR. I thrive in high-pressure environments and meet project goals with accuracy and efficiency.

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Skills

Experience Level

Language

English
Fluent

Work Experience

Customer Care Specialist at Green Thumb Industries (RISE)
December 1, 2024 - December 1, 2025
Educated customers on products, delivering personalized recommendations based on customer needs, tolerance, and desired effects; handled cash and digital transactions accurately using POS systems, including loyalty programs and promotions; maintained detailed product knowledge, staying current on inventory and industry developments.
Lead Barista at Lighthouse Coffee Shop
December 1, 2020 - December 1, 2024
Crafted beverages to shop standards and customer tastes; communicated effectively with other members of the team and worked well under pressure to keep shop operations at an optimal flow; trained and motivated new hires by setting expectations and leading by example.
Store Manager at Fractured Prune Doughnuts
November 1, 2017 - December 1, 2019
Headed onboarding and trained employees in store operations; acted as the first line of contact for outside businesses and collaborative organizations; managed the ordering and accounting of all inventory and store finances.

Education

Bachelor of Arts at University of Nevada, Las Vegas
January 1, 2014 - January 1, 2019
Bachelor of Arts at University of Nevada, Las Vegas
September 1, 2014 - June 1, 2019

Qualifications

Top Part-Time Sales Earner for the Year of 2025
January 1, 2025 - December 31, 2025
Green Thumb Industries, RISE Spanish Springs

Industry Experience

Retail, Professional Services, Gaming, Media & Entertainment, Non-Profit Organization, Travel & Hospitality, Other, Consumer Goods

Skills

Experience Level