I’m a product & AI strategy consultant and technical product manager with a strong UX/customer research background. I help organizations turn complex business problems into practical roadmaps, measurable outcomes, and workflows that teams can actually deliver especially when AI readiness, digital transformation, and data/technology constraints are part of the challenge. I bring enterprise experience from Mastercard across identity, authentication, fraud-detection APIs, and developer/customer integration experience, and I’ve led consulting engagements covering AI readiness assessments, current-state and stakeholder discovery, journey/process mapping, and implementation planning. I also work closely with workforce development and learning stakeholders to support adoption, change, and technical skill-building so improvements translate into real results.

Jessica Tucker

I’m a product & AI strategy consultant and technical product manager with a strong UX/customer research background. I help organizations turn complex business problems into practical roadmaps, measurable outcomes, and workflows that teams can actually deliver especially when AI readiness, digital transformation, and data/technology constraints are part of the challenge. I bring enterprise experience from Mastercard across identity, authentication, fraud-detection APIs, and developer/customer integration experience, and I’ve led consulting engagements covering AI readiness assessments, current-state and stakeholder discovery, journey/process mapping, and implementation planning. I also work closely with workforce development and learning stakeholders to support adoption, change, and technical skill-building so improvements translate into real results.

Next availability:
September 7, 2026

I’m a product & AI strategy consultant and technical product manager with a strong UX/customer research background. I help organizations turn complex business problems into practical roadmaps, measurable outcomes, and workflows that teams can actually deliver especially when AI readiness, digital transformation, and data/technology constraints are part of the challenge.

I bring enterprise experience from Mastercard across identity, authentication, fraud-detection APIs, and developer/customer integration experience, and I’ve led consulting engagements covering AI readiness assessments, current-state and stakeholder discovery, journey/process mapping, and implementation planning. I also work closely with workforce development and learning stakeholders to support adoption, change, and technical skill-building so improvements translate into real results.

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Experience Level

Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Beginner
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Work Experience

Educator / Technology & Learning Experience at K-12 Education
January 1, 2024 - Present
Design technology-supported, differentiated learning experiences and coordinate across students, families, educators, and other stakeholders. Apply facilitation, visual communication, research, and human-centered problem solving to improve engagement and adoption.
Technology Instructor / Workforce Development at Claim Academy
January 1, 2021 - December 31, 2021
Designed and delivered hands-on Java and Python instruction, Agile concepts, individualized support, and workforce-readiness experiences for adults transitioning into technology careers. Supported audience and performance-marketing strategy for software development and cybersecurity programs, generating 200+ email sign-ups in 20 days.
Director of Product Management / Senior Technical Program Leadership at United States of Africa
January 1, 2021 - December 31, 2021
Redesigned product and project workflows, strengthened sprint reviews and delivery tracking, and coordinated developers, project managers, leadership, and business stakeholders. Delivered measurable improvements including 20% efficiency improvement, 35% faster challenge resolution, 40% higher technical proficiency, 25% higher operational efficiency, and 50% less reliance on external technical support. Technology initiatives contributed approximately $100K in additional sales.
Product, Engineering, UX Research & Executive Strategy (multiple roles) at Mastercard
January 1, 2019 - January 1, 2023
Supported EMV 3DS, digital authentication, fraud-detection API, identity, and enterprise technology initiatives across Product, Engineering, UX, QA, Analytics, customers, and leadership. Conducted UX/customer research and journey analysis, improving onboarding, error messaging, documentation, and implementation experiences—contributing to a 23% increase in customer integrations. Developed and integrated REST APIs supporting Mastercard Identity Check; related software/delivery optimization contributed to an 18% reduction in development costs. Partnered with executives on communications, onboarding, talent engagement, retention, organizational culture, and stakeholder alignment.

Education

B.A. Public Relations (in progress) at Southern Illinois University Edwardsville
January 11, 2030 - January 1, 2027

Qualifications

Microsoft Azure certification (2 total, names not specified)
January 11, 2030 - August 31, 2026
Fulbright Specialist
January 11, 2030 - August 31, 2026

Industry Experience

Financial Services, Education, Professional Services, Software & Internet, Other

Experience Level

Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Beginner
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