Senior UX Designer at Ollion

Redesigned a military access control workflow, shifting accountability to escort officers and increasing completion rates by 36%, eliminating ~2,400 hours of manual reconciliation annually, validated through usability testing in security-critical environments. Scaled a unified design library across 5 product teams, standardising UI patterns and reducing onboarding time from ~3 weeks to 1 week (~800–1,600 hours saved annually). Navigated product–engineering tradeoffs by redefining a group-management feature into a tag-based system, reducing implementation time from 4 weeks to 2 while preserving core functionality and delivery timelines. Iterated on complex workflows through prototyping and usability testing, refining interaction patterns based on user feedback and real-world constraints.

Senior Experience Designer at Cognizant

Redesigned a self-service, public-facing museum booking platform used by ~30,000 educators, replacing a fragmented email-based workflow with a real-time system, reducing confirmation time from 4 weeks to 1–3 days. Reduced booking friction across 5 museums by replacing a fragmented, email-based workflow with a real-time self-service platform, saving ~200–400 hours annually. Designed the end-to-end experience for a Business Grants Portal, translating complex policy requirements into a guided application flow that enabled SME owners to complete applications independently. Led design for enterprise and government RFP engagements (e.g., Metro-nic B2B portal, Ministry of Manpower e-signature platform), translating complex requirements into product strategies that supported client acquisition and solution clarity.