I'm Jose Rutherford Palma Dagooc, a dedicated Admin Assistant and General Virtual Assistant with over 5 years of experience in leadership, administrative support, and data management. I have successfully led teams of up to 40 agents across campaigns and consistently helped drive top performance and high client satisfaction, especially in healthcare insurance, data processing, and technical support.\n\nI thrive in fast-paced environments, excel at identifying improvement opportunities, and communicate clearly with clients and teams to drive efficiency. I hold a BS in Hospitality and Restaurant Services and am proficient with Google Workspace, Microsoft Office, Slack, Zoom, and CRM tools, always eager to learn and take on new challenges.

Jose Rutherford Palma Dagooc

I'm Jose Rutherford Palma Dagooc, a dedicated Admin Assistant and General Virtual Assistant with over 5 years of experience in leadership, administrative support, and data management. I have successfully led teams of up to 40 agents across campaigns and consistently helped drive top performance and high client satisfaction, especially in healthcare insurance, data processing, and technical support.\n\nI thrive in fast-paced environments, excel at identifying improvement opportunities, and communicate clearly with clients and teams to drive efficiency. I hold a BS in Hospitality and Restaurant Services and am proficient with Google Workspace, Microsoft Office, Slack, Zoom, and CRM tools, always eager to learn and take on new challenges.

Available to hire

I’m Jose Rutherford Palma Dagooc, a dedicated Admin Assistant and General Virtual Assistant with over 5 years of experience in leadership, administrative support, and data management. I have successfully led teams of up to 40 agents across campaigns and consistently helped drive top performance and high client satisfaction, especially in healthcare insurance, data processing, and technical support.\n\nI thrive in fast-paced environments, excel at identifying improvement opportunities, and communicate clearly with clients and teams to drive efficiency. I hold a BS in Hospitality and Restaurant Services and am proficient with Google Workspace, Microsoft Office, Slack, Zoom, and CRM tools, always eager to learn and take on new challenges.

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Language

English
Fluent

Work Experience

Team Lead at Virtual Buddy 24/7
August 1, 2023 - February 1, 2026
Managed a team of 30-40 agents across multiple campaigns, monitored performance, provided constructive feedback, identified areas for improvement, and prepared regular reports on team progress and challenges. Top Team Leader for 6 consecutive months and Top Team every month.
Healthcare Insurance Specialist at Virtual Buddy 24/7
March 1, 2022 - July 1, 2023
Qualified U.S. residents seeking healthcare and insurance, explained plan benefits and coverage, and transferred qualified leads to licensed agents.
Data Entry Analyst at Smart Apartment Data
January 1, 2021 - July 1, 2021
Conducted targeted outreach to collect market data and unit availability.
Technical Customer Support Representative at QUALFON Philippines
December 1, 2019 - December 1, 2020
Troubleshot and provided solutions for mobile phone issues for TracFone Wireless customers under the Obama Plans program.

Education

BS Hospitality and Restaurant Services at STI Dipolog Branch
January 1, 2014 - January 1, 2018
BS Hospitality and Restaurant Services at STI Dipolog Branch
January 1, 2014 - January 1, 2018

Qualifications

Add your qualifications or awards here.

Industry Experience

Healthcare, Professional Services, Telecommunications