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I am a Digital Workplace and IT Transformation professional with experience at Sea (Shopee / Garena), specializing in enterprise IT operations, automation, data analytics, and internal product development. I have a proven track record building automation solutions, developing internal applications, and implementing AI-driven tools to boost operational efficiency and the employee IT experience, with a strong foundation in IT service management, digital transformation, and cross-regional IT operations.…I am a Digital Workplace and IT Transformation professional with experience at Sea (Shopee / Garena), specializing in enterprise IT operations, automation, data analytics, and internal product development. I have a proven track record building automation solutions, developing internal applications, and implementing AI-driven tools to boost operational efficiency and the employee IT experience, with a strong foundation in IT service management, digital transformation, and cross-regional IT operations.

Cheah Jiawei

Data Scientist, AI Engineer, Front-End Developer, +2

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I am a Digital Workplace and IT Transformation professional with experience at Sea (Shopee / Garena), specializing in enterprise IT operations, automation, data analytics, and internal product development. I have a proven track record building automation solutions, developing internal applications, and implementing AI-driven tools to boost operational efficiency and the employee IT experience, with a strong foundation in IT service management, digital transformation, and cross-regional IT operations.…I am a Digital Workplace and IT Transformation professional with experience at Sea (Shopee / Garena), specializing in enterprise IT operations, automation, data analytics, and internal product development. I have a proven track record building automation solutions, developing internal applications, and implementing AI-driven tools to boost operational efficiency and the employee IT experience, with a strong foundation in IT service management, digital transformation, and cross-regional IT operations.

Available to hire

I am a Digital Workplace and IT Transformation professional with experience at Sea (Shopee / Garena), specializing in enterprise IT operations, automation, data analytics, and internal product development.

I have a proven track record building automation solutions, developing internal applications, and implementing AI-driven tools to boost operational efficiency and the employee IT experience, with a strong foundation in IT service management, digital transformation, and cross-regional IT operations.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Beginner

Beginner

Beginner

Beginner

Beginner

Language

English

Fluent

Chinese

Advanced

Work Experience

Digital Workplace Transformation Associate at Sea (Shopee / Garena)

August 1, 2024 - Present

Design and develop internal IT service solutions to enhance digital workplace platforms and IT operations. Lead product development for internal platforms including the IT Helpdesk Chatbot and IT Ops Center. Build internal applications using Vue.js (frontend) and Flask (backend) for knowledge management and automated documentation. Implement workflow automation using n8n and internal tools to streamline IT processes. Collaborate with global IT teams to deliver scalable solutions improving employee IT experience. Implemented prompt engineering strategies to improve response accuracy, context retrieval, and task automation for internal AI-driven tools. Achievements: AI-powered IT Helpdesk Chatbot with ~70% issue deflection; automated ticket creation and data collection; ~60% reduction in manual workload.

Digital Workplace Transformation Analyst at Sea (Shopee / Garena)

February 1, 2024 - August 1, 2024

Develop operational data pipelines using the ELK Stack (Elasticsearch, Kibana). Design dashboards to monitor IT operations and system performance. Build Elasticsearch queries for data analysis and reporting. Support predictive analytics and anomaly detection initiatives. Consolidated enterprise software data into a centralized hub; enhanced asset governance and cost optimization through data-driven insights.

Digital Workplace Transformation Junior Analyst at Sea (Shopee / Garena)

February 1, 2023 - February 1, 2024

Built enterprise data pipelines and ETL workflows using Talend. Integrated data from IT ticketing, asset systems, and Public APIs. Developed operational dashboards using Google Looker Studio. Automated repetitive data processing tasks to improve efficiency.

IT Junior Analyst (IT Engineer Support) at Sea (Shopee / Garena)

December 1, 2020 - January 1, 2023

Provided end-user IT support ensuring stable corporate IT operations. Managed IT assets, vendor coordination, and infrastructure maintenance. Supported enterprise IT projects and large-scale internal corporate events.

Salesforce Administrator Intern at Unisteel Technology Limited

March 1, 2017 - August 1, 2017

Created Salesforce training materials and conducted user training sessions. Consolidated company data and generated performance reports. Improved CRM data accuracy and reporting efficiency.