I am an information technology professional dedicated to delivering excellent service in fast-paced environments. As a Lead IT Analyst for Comcast NBC Universal’s Northeast Division, I serve as a ServiceNow SME, overseeing UI enhancements, defects in case ITSM and service catalog tasks, and maintaining the knowledge base. I also provide Microsoft Exchange administration, Active Directory and Azure/Intune onboarding/offboarding, asset fulfillment, security/compliance support, and Avaya VOIP services. In addition to IT, I am a passionate illustrator and fine artist, running Dream 2 Create in Candia, NH since 2000. I design, publish and market children's books, and create natural science illustrations and landscapes using Adobe Creative Cloud, blending creative art with technology.…

James Angelone III

I am an information technology professional dedicated to delivering excellent service in fast-paced environments. As a Lead IT Analyst for Comcast NBC Universal’s Northeast Division, I serve as a ServiceNow SME, overseeing UI enhancements, defects in case ITSM and service catalog tasks, and maintaining the knowledge base. I also provide Microsoft Exchange administration, Active Directory and Azure/Intune onboarding/offboarding, asset fulfillment, security/compliance support, and Avaya VOIP services. In addition to IT, I am a passionate illustrator and fine artist, running Dream 2 Create in Candia, NH since 2000. I design, publish and market children's books, and create natural science illustrations and landscapes using Adobe Creative Cloud, blending creative art with technology.…

Available to hire

I am an information technology professional dedicated to delivering excellent service in fast-paced environments. As a Lead IT Analyst for Comcast NBC Universal’s Northeast Division, I serve as a ServiceNow SME, overseeing UI enhancements, defects in case ITSM and service catalog tasks, and maintaining the knowledge base. I also provide Microsoft Exchange administration, Active Directory and Azure/Intune onboarding/offboarding, asset fulfillment, security/compliance support, and Avaya VOIP services.

In addition to IT, I am a passionate illustrator and fine artist, running Dream 2 Create in Candia, NH since 2000. I design, publish and market children’s books, and create natural science illustrations and landscapes using Adobe Creative Cloud, blending creative art with technology.

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Work Experience

Lead IT Analyst at Comcast
January 1, 2020 - Present
Lead Analyst for Comcast NBC Universal’s Corporate Headquarters Northeast Division (NED) Client Services department. SME of ServiceNow for UI enhancements/defects in Case ITSM and Service Catalog tasks. Author/update knowledge articles in the ServiceNow knowledge base. Admin support in Microsoft Exchange for NED distribution lists, shared mailboxes, and internal support. Onboarding/offboarding for employee and contractor accounts using Active Directory and Azure/Intune. Internal support and fulfillment for company assets, assist with security/compliance, and support Avaya VOIP applications and services.
IT Representative at Signature Consultants for Comcast
January 1, 2018 - December 31, 2019
ServiceNow SME and site development UAT tester during staging and launch of ServiceNow into live production. Author/update knowledge articles in the ServiceNow knowledge base. Incident reporting and management for internal systems and applications. Case routing and management. IT operations help desk internal support. Tech bar support for hardware/software issues of laptops and mobility devices. Telecom support for Five9 and Avaya applications. Single Source driver installation and support.
Communications Technician 3 at Comcast
January 1, 2006 - December 31, 2018
Frontline customer service and sales. Installation, repair and diagnosis of HFC and fiber optic networks for residential and commercial CCTV, internet and VOIP services. Installation and repair of home alarm & home automation systems. Low voltage certification, home networking certification and FCC RF safety/compliance. Footprint coverage across the greater Boston region (MA) and Southern NH. Asset inventory management of customer premise equipment and operation/maintenance of company vehicles.
Illustrator, Fine Artist, Muralist at Dream 2 Create
December 31, 1999 - Present
Freelance illustration and fine art. Project management and design including marketing, administration, product development, logo design, children's book illustration, animal portraiture and mural art for clients. Creation with multimedia tools through the use of Adobe products, Pencil, charcoal, ink, acrylic and oil paints.

Education

Master of Science in Information Technology at Southern New Hampshire University
September 1, 2017 - March 19, 2026
B.F.A in Illustration at Montserrat College of Art
January 11, 2030 - June 1, 2004
Master of Science in Information Technology ++ (MS.IT.GDD) at Southern New Hampshire University
January 11, 2030 - January 1, 2017
Bachelor of Fine Arts in Illustration at Montserrat College of Art
January 11, 2030 - June 1, 2004
Additional studies in AI database and design at Merrimack College
January 1, 2025 - March 23, 2026

Qualifications

Add your qualifications or awards here.

Industry Experience

Computers & Electronics, Telecommunications, Professional Services, Software & Internet, Media & Entertainment
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