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I’m a logistics support specialist who works closely with wholesale, specialty accounts, and DTC customers—especially when accuracy and order integrity matter most. I build strong order and process reliability by reviewing EDI issues for correct inbound/outbound flow, supporting complex account handling, and ensuring the right information reaches the right teams at the right time. I’ve previously supported customers in US e-commerce and manufacturing settings, handling inquiries, troubleshooting, and resolving delivery and order concerns through email, chat, phone, and CRM tools. I’m also comfortable with data-driven work (Looker, reporting, and interpretation), and I enjoy taking ownership—whether that’s back-office POC duties, investigating driver/payment-related fraud signals, or coordinating logistics concerns across multiple accounts.…I’m a logistics support specialist who works closely with wholesale, specialty accounts, and DTC customers—especially when accuracy and order integrity matter most. I build strong order and process reliability by reviewing EDI issues for correct inbound/outbound flow, supporting complex account handling, and ensuring the right information reaches the right teams at the right time. I’ve previously supported customers in US e-commerce and manufacturing settings, handling inquiries, troubleshooting, and resolving delivery and order concerns through email, chat, phone, and CRM tools. I’m also comfortable with data-driven work (Looker, reporting, and interpretation), and I enjoy taking ownership—whether that’s back-office POC duties, investigating driver/payment-related fraud signals, or coordinating logistics concerns across multiple accounts.

Juan Jose Timoteo Rodillas

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I’m a logistics support specialist who works closely with wholesale, specialty accounts, and DTC customers—especially when accuracy and order integrity matter most. I build strong order and process reliability by reviewing EDI issues for correct inbound/outbound flow, supporting complex account handling, and ensuring the right information reaches the right teams at the right time. I’ve previously supported customers in US e-commerce and manufacturing settings, handling inquiries, troubleshooting, and resolving delivery and order concerns through email, chat, phone, and CRM tools. I’m also comfortable with data-driven work (Looker, reporting, and interpretation), and I enjoy taking ownership—whether that’s back-office POC duties, investigating driver/payment-related fraud signals, or coordinating logistics concerns across multiple accounts.…I’m a logistics support specialist who works closely with wholesale, specialty accounts, and DTC customers—especially when accuracy and order integrity matter most. I build strong order and process reliability by reviewing EDI issues for correct inbound/outbound flow, supporting complex account handling, and ensuring the right information reaches the right teams at the right time. I’ve previously supported customers in US e-commerce and manufacturing settings, handling inquiries, troubleshooting, and resolving delivery and order concerns through email, chat, phone, and CRM tools. I’m also comfortable with data-driven work (Looker, reporting, and interpretation), and I enjoy taking ownership—whether that’s back-office POC duties, investigating driver/payment-related fraud signals, or coordinating logistics concerns across multiple accounts.

Available to hire

I’m a logistics support specialist who works closely with wholesale, specialty accounts, and DTC customers—especially when accuracy and order integrity matter most. I build strong order and process reliability by reviewing EDI issues for correct inbound/outbound flow, supporting complex account handling, and ensuring the right information reaches the right teams at the right time.

I’ve previously supported customers in US e-commerce and manufacturing settings, handling inquiries, troubleshooting, and resolving delivery and order concerns through email, chat, phone, and CRM tools. I’m also comfortable with data-driven work (Looker, reporting, and interpretation), and I enjoy taking ownership—whether that’s back-office POC duties, investigating driver/payment-related fraud signals, or coordinating logistics concerns across multiple accounts.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Advanced

Work Experience

Customer Support Specialist - Legacy Box at Legacy Box

January 1, 2025 - April 30, 2025

Handled general inquiries for Legacy Box, a manufacturing company focused on old media digitization. Worked primarily on customer-facing email and live chat support, including troubleshooting and issuance-related concerns.

Logistics Specialist - Maggy London at Maggy London

January 1, 2025 - Present

Handled outbound logistics concerns and performed backend EDI reviews for wholesale, DTC, and specialty accounts. Supported multi-account handling and order processing/development work, including Amazon order handling.

Customer Support Specialist L2-3 at Maggy London

September 1, 2023 - November 30, 2024

Resolved general and account-related inquiries including product catalog questions, product purchases, order cancellations, pricing, order edits, order cuts, and out-of-stock items. Managed delivery and related information through email, chat, social media, phone, and SMS using CRM tools, ticket volumes, and daily workflow systems.

Customer Support Specialist - Back of House POC at Maggy London

September 1, 2021 - August 31, 2023

Acted as back-office point of contact for customer support email handling. Managed VIP client inquiries, claims, and detractor cases; handled driver fraud investigations and produced EOM reports focusing on penalties/demographics. Used Looker, Zendesk, Microsoft 365, and G-suite tools for data analysis and business next-step recommendations.

Customer Support Specialist - Tracking Team Agent at Maggy London

February 1, 2021 - September 30, 2021

Responsible for tracking deliveries daily and ensuring orders were collected point-to-point. Kept drivers, clients, and customers informed via SMS and outbound calls using Zendesk CRM.