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Hi there! I’m Jay Stanford, a customer-focused professional with diverse experience in community management, education, retail, and digital marketing. I excel in fast-paced settings, value teamwork, and enjoy turning ideas into organized, actionable plans that deliver results. I’m passionate about helping brands connect with people online and offline, while staying hands-on, organized, and solutions-driven.…Hi there! I’m Jay Stanford, a customer-focused professional with diverse experience in community management, education, retail, and digital marketing. I excel in fast-paced settings, value teamwork, and enjoy turning ideas into organized, actionable plans that deliver results. I’m passionate about helping brands connect with people online and offline, while staying hands-on, organized, and solutions-driven.

Jay Stanford

Community Manager, Social Media Manager, Content Strategist, +2

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Hi there! I’m Jay Stanford, a customer-focused professional with diverse experience in community management, education, retail, and digital marketing. I excel in fast-paced settings, value teamwork, and enjoy turning ideas into organized, actionable plans that deliver results. I’m passionate about helping brands connect with people online and offline, while staying hands-on, organized, and solutions-driven.…Hi there! I’m Jay Stanford, a customer-focused professional with diverse experience in community management, education, retail, and digital marketing. I excel in fast-paced settings, value teamwork, and enjoy turning ideas into organized, actionable plans that deliver results. I’m passionate about helping brands connect with people online and offline, while staying hands-on, organized, and solutions-driven.

Available to hire

Hi there! I’m Jay Stanford, a customer-focused professional with diverse experience in community management, education, retail, and digital marketing. I excel in fast-paced settings, value teamwork, and enjoy turning ideas into organized, actionable plans that deliver results. I’m passionate about helping brands connect with people online and offline, while staying hands-on, organized, and solutions-driven.

Skills

Copywriting

Brand Identity

Logo

Experience Level

Copywriting

Intermediate

Brand Identity

Intermediate

Logo

Intermediate

Work Experience

Target Team Member at Target

September 1, 2025 - Present

Gained valuable experience in a fast-paced environment by learning new processes, procedures, and systems. Communicated effectively with customers, supervisors, and team members. Performed opening and closing duties, including store cleaning and restocking. Developed strong communication skills by working with groups of diverse individuals. Adapted quickly to changing priorities and demonstrated flexibility in responding to customer needs.

Community Manager at TX 2

December 1, 2024 - Present

Created content calendars for social channels; participated in brainstorming sessions on ideas and strategies for engagement; monitored online conversations and addressed complaints promptly; investigated complaints and violations on social media and resolved issues according to rules.

Community Manager at Black Veil Brides

July 1, 2021 - Present

Created content calendars for social channels; collaborated on engagement strategies; monitored conversations and responded to complaints; investigated disturbances and violations on social platforms and resolved policy issues.

Marketing Representative at Diamond Cut Marketing

June 1, 2025 - August 1, 2025

Provided outstanding customer service and support; resolved inquiries efficiently; managed multiple projects simultaneously; built relationships with customers through prompt responses and thorough product knowledge; navigated multiple systems to resolve inquiries.

Educator at Right At School

April 1, 2025 - June 1, 2025

Utilized classroom technology for instructional purposes; collaborated with educators to develop curriculum standards; encouraged critical thinking, problem solving, and creativity; maintained strong classroom management and an inclusive environment.

Technician at Market Source

September 1, 2023 - January 1, 2025

Maintained equipment through regular checks, replaced parts as needed, and performed diagnostics to inform actions. Documented service and installation actions; communicated with customers and service staff to determine needs and scheduling. Troubleshooted hardware/software on handheld devices and educated customers with hands-on demonstrations.

Associate at The UPS Store

May 1, 2023 - May 1, 2024

Developed communication skills through daily customer interactions; trained new employees on basic sales techniques; operated cash registers; assisted with inventory and shipments; contributed to team meetings with insights to improve operations.

Customer Service Representative at Adapt Health

February 1, 2021 - February 1, 2022

Handled customer complaints and inquiries courteously; demonstrated strong communication skills; built customer relationships and loyalty; processed orders, returns, and exchanges; participated in team meetings to discuss improvements.

Production Processor at Goodwill SWPA

October 1, 2018 - February 1, 2021

Maintained clear communication with colleagues and customers; prioritized tasks by urgency; preserved cleanliness of equipment and area; contributed to development of new processes for efficiency; assisted with troubleshooting and productivity improvements.