Hello! My name is Yoana Nedyalkova, a 22-year-old from Sofia. I recently graduated from the National High School of Finance and Business with Economics and Management, and I’m a colorful, ambitious person who isn’t afraid of new environments. I work well under pressure, am extremely positive, and easy to work with. I’d be thrilled if you consider my application and I’m looking forward to meeting you soon! I love helping people and staying proactive in challenging situations. I’m eager to learn, grow, and contribute to a dynamic team with a friendly, professional attitude.

Yoana Nedyalkova

Hello! My name is Yoana Nedyalkova, a 22-year-old from Sofia. I recently graduated from the National High School of Finance and Business with Economics and Management, and I’m a colorful, ambitious person who isn’t afraid of new environments. I work well under pressure, am extremely positive, and easy to work with. I’d be thrilled if you consider my application and I’m looking forward to meeting you soon! I love helping people and staying proactive in challenging situations. I’m eager to learn, grow, and contribute to a dynamic team with a friendly, professional attitude.

Available to hire

Hello! My name is Yoana Nedyalkova, a 22-year-old from Sofia. I recently graduated from the National High School of Finance and Business with Economics and Management, and I’m a colorful, ambitious person who isn’t afraid of new environments. I work well under pressure, am extremely positive, and easy to work with. I’d be thrilled if you consider my application and I’m looking forward to meeting you soon!

I love helping people and staying proactive in challenging situations. I’m eager to learn, grow, and contribute to a dynamic team with a friendly, professional attitude.

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Language

French
Intermediate
English
Advanced

Work Experience

Game Presenter at Online Casino & Management
June 1, 2024 - Present
Online casino presentation role: monitor patrons' game play to ensure proper procedure, assist in resolving disputes, deal cards during game play, and host live casino games with roulette and blackjack formats to deliver an engaging, professional experience.
Game Show Host at Studio Tech
September 1, 2022 - Present
Interacted with players via live chat, answered questions, and enhanced the player experience with a friendly, professional tone. Monitored game integrity, handled chips and cards, and hosted live casino games for a global audience across game-show formats.
Customer Support Agent at Carevela Foods
March 1, 2022 - Present
Handled customer concerns or complaints, collaborated with management to address issues, took orders via phone, and resolved client issues regarding orders or restaurant experiences.
Data Input Specialist
June 1, 2021 - Present
Entered and updated large volumes of data with precision, ensured minimal errors and consistency across records, and used Microsoft Excel and other software tools for data management, reporting, and information tracking. Collaborated with data management and QA teams to implement quality checks and streamline data entry processes.
Data Input Specialist at Alliance
June 20, 2021 - Present
Entered and updated large volumes of healthcare insurance data with precision, ensuring consistency; used Microsoft Excel and other tools to manage data and support QA.
Game Show Host at Studio Tech Sofia
September 20, 2022 - Present
Hosted live casino games for a global audience, engaging players through live chat in English. Responded to questions, enhanced player experience with a friendly, professional tone, and maintained game integrity by accurate handling of chips and cards. Hosted roulette, blackjack, and game-show formats.
Data Input Specialist at Oliance
June 20, 2021 - Present
Entered and updated large volumes of data with precision, ensuring minimal errors and consistency across records. Used Microsoft Excel and other software tools for data management, reporting, and information tracking. Worked closely with data management and quality assurance teams to implement quality checks and streamline data entry processes.

Education

High School Diploma at National High School of Finance and Business
January 11, 2030 - September 1, 2016
High School Diploma at National High School of Finance
January 11, 2030 - September 20, 2016
High School Diploma at National High School of Finance
January 11, 2030 - September 20, 2016

Qualifications

Database Management
January 11, 2030 - January 26, 2026
Customer Service Excellence Certification
January 11, 2030 - January 26, 2026
Data base Management
January 11, 2030 - April 15, 2026
Customer Service Excellence Certification
January 11, 2030 - April 15, 2026
Multitasking & Focus
January 11, 2030 - April 15, 2026
Problem Resolution
January 11, 2030 - April 15, 2026
Customer Service Excellence Certification
January 11, 2030 - April 15, 2026

Industry Experience

Gaming, Media & Entertainment, Professional Services, Software & Internet, Education