JOAN WATIRI NYAGAH
Customer-focused and self-driven professional with over 4 years of experience in sales, marketing, customer service, and administration.
About
Customer-focused and self-driven professional with over 4 years of experience in sales, marketing, customer service, and administration. Skilled in front office operations, client engagement, record management, communication, and teamwork, with a strong commitment to delivering excellent service.
Passionate about supporting organizational growth and contributing to efficient service delivery within structured environments, including managing appointments, enquiries, incoming communications, and confidential records.
- 9 years' experience
- Joined May 2026
Industry experience
- Healthcare
- Retail
- Other
Work experience· 5 roles
Welcomed patients and visitors professionally and directed them appropriately. Managed front desk operations including check-ins, appointments, and enquiries. Handled incoming calls, messages, and patient communications while maintaining confidentiality and professionalism. Supported coordination between departments to enhance the patient experience, and assisted with general administrative duties and service delivery efficiency.
Provided customer service and ensured quality service in the market department. Assisted with marketing activities and customer engagement. Managed merchandising and product arrangement to improve visibility and sales. Supported cashier operations and contributed to improved customer satisfaction.
Assisted storekeeping activities, supporting inventory and general store operations as part of the attachment placement.
Education
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