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Customer-focused and self-driven professional with over 4 years of experience in sales, marketing, customer service, and administration. Skilled in front office operations, client engagement, record management, communication, and teamwork, with a strong commitment to delivering excellent service. Passionate about supporting organizational growth and contributing to efficient service delivery within structured environments, including managing appointments, enquiries, incoming communications, and confidential records.…Customer-focused and self-driven professional with over 4 years of experience in sales, marketing, customer service, and administration. Skilled in front office operations, client engagement, record management, communication, and teamwork, with a strong commitment to delivering excellent service. Passionate about supporting organizational growth and contributing to efficient service delivery within structured environments, including managing appointments, enquiries, incoming communications, and confidential records.

JOAN WATIRI NYAGAH

Affiliate Marketer, Competition, Data Collector, +2

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Customer-focused and self-driven professional with over 4 years of experience in sales, marketing, customer service, and administration. Skilled in front office operations, client engagement, record management, communication, and teamwork, with a strong commitment to delivering excellent service. Passionate about supporting organizational growth and contributing to efficient service delivery within structured environments, including managing appointments, enquiries, incoming communications, and confidential records.…Customer-focused and self-driven professional with over 4 years of experience in sales, marketing, customer service, and administration. Skilled in front office operations, client engagement, record management, communication, and teamwork, with a strong commitment to delivering excellent service. Passionate about supporting organizational growth and contributing to efficient service delivery within structured environments, including managing appointments, enquiries, incoming communications, and confidential records.

Available to hire

Customer-focused and self-driven professional with over 4 years of experience in sales, marketing, customer service, and administration. Skilled in front office operations, client engagement, record management, communication, and teamwork, with a strong commitment to delivering excellent service.
Passionate about supporting organizational growth and contributing to efficient service delivery within structured environments, including managing appointments, enquiries, incoming communications, and confidential records.

Skills

Experience Level

CRM

Intermediate

Microsoft Office

Intermediate

Leadership

Intermediate

Work Experience

Receptionist at Karen Hospital Nyeri

January 1, 2024 - January 1, 2026

Welcomed patients and visitors professionally and directed them appropriately. Managed front desk operations including check-ins, appointments, and enquiries. Handled incoming calls, messages, and patient communications while maintaining confidentiality and professionalism. Supported coordination between departments to enhance the patient experience, and assisted with general administrative duties and service delivery efficiency.

Customer Service / Market Attendant (Steward) at Artcaffe Market

June 1, 2023 - January 1, 2024

Provided customer service and ensured quality service in the market department. Assisted with marketing activities and customer engagement. Managed merchandising and product arrangement to improve visibility and sales. Supported cashier operations and contributed to improved customer satisfaction.

Assistant Storekeeper at Othaya Mukurweini Water Company

July 1, 2017 - Present

Assisted storekeeping activities, supporting inventory and general store operations as part of the attachment placement.

Clerk Assistant & Secretary Assistant at Othaya Mukurweini Water Company

January 1, 2017 - April 1, 2017

Supported administrative operations within the water company. Assisted the clerk and secretary functions to ensure smooth record handling and office support.

Attachment (Credit Department) at Othaya Farmers

January 1, 2016 - March 1, 2016

Supported operations within the credit department and contributed to customer service activities during the attachment period.