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Hi, I’m Jocelyn Gao, a product designer focused on turning complex platforms into intuitive, user-centered experiences. I own the end-to-end design process—from discovery through delivery—translating user needs and business goals into clean, accessible solutions. I thrive in cross-functional collaboration with product managers, engineers, researchers, and accessibility experts to ship high-quality, inclusive products. During my time at Bank of America, I led end-to-end design for mortgage experiences and scalable card flows, driving measurable improvements and mentoring junior designers. I’m passionate about building reusable design patterns, advocating for accessibility and design standards, and continuously improving usability across digital experiences.…Hi, I’m Jocelyn Gao, a product designer focused on turning complex platforms into intuitive, user-centered experiences. I own the end-to-end design process—from discovery through delivery—translating user needs and business goals into clean, accessible solutions. I thrive in cross-functional collaboration with product managers, engineers, researchers, and accessibility experts to ship high-quality, inclusive products. During my time at Bank of America, I led end-to-end design for mortgage experiences and scalable card flows, driving measurable improvements and mentoring junior designers. I’m passionate about building reusable design patterns, advocating for accessibility and design standards, and continuously improving usability across digital experiences.

Jocelyn Gao

Product Designer, UX Designer, UI Designer, +1

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Hi, I’m Jocelyn Gao, a product designer focused on turning complex platforms into intuitive, user-centered experiences. I own the end-to-end design process—from discovery through delivery—translating user needs and business goals into clean, accessible solutions. I thrive in cross-functional collaboration with product managers, engineers, researchers, and accessibility experts to ship high-quality, inclusive products. During my time at Bank of America, I led end-to-end design for mortgage experiences and scalable card flows, driving measurable improvements and mentoring junior designers. I’m passionate about building reusable design patterns, advocating for accessibility and design standards, and continuously improving usability across digital experiences.…Hi, I’m Jocelyn Gao, a product designer focused on turning complex platforms into intuitive, user-centered experiences. I own the end-to-end design process—from discovery through delivery—translating user needs and business goals into clean, accessible solutions. I thrive in cross-functional collaboration with product managers, engineers, researchers, and accessibility experts to ship high-quality, inclusive products. During my time at Bank of America, I led end-to-end design for mortgage experiences and scalable card flows, driving measurable improvements and mentoring junior designers. I’m passionate about building reusable design patterns, advocating for accessibility and design standards, and continuously improving usability across digital experiences.

Available to hire

Hi, I’m Jocelyn Gao, a product designer focused on turning complex platforms into intuitive, user-centered experiences. I own the end-to-end design process—from discovery through delivery—translating user needs and business goals into clean, accessible solutions. I thrive in cross-functional collaboration with product managers, engineers, researchers, and accessibility experts to ship high-quality, inclusive products.

During my time at Bank of America, I led end-to-end design for mortgage experiences and scalable card flows, driving measurable improvements and mentoring junior designers. I’m passionate about building reusable design patterns, advocating for accessibility and design standards, and continuously improving usability across digital experiences.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Work Experience

Product Designer, Consumer Sales at Bank of America

July 1, 2023 - Present

Led design to integrate a dynamic progress stepper with contextual guidance into an existing client-facing mortgage dashboard, enhancing transparency and usability in a high-stress, multi-step workflow. Advocated for accessibility-aligned UI improvements; validated changes via usability testing and presented results to senior leadership and 380+ colleagues at Digital All-Hands. Collaborated with product managers, engineers, researchers, and accessibility specialists to translate user needs and business goals into intuitive, cross-functional solutions; delivered robust design artifacts and ensured implementation quality through QA.

Associate Experience Designer, Consumer Sales at Bank of America

July 1, 2021 - July 1, 2023

Sole designer across four concurrent consumer mortgage features, delivering end-to-end experiences, including a new rate modification subflow and the introduction of affordable home loan products into the digital lending journey.

Experience Design Intern at Bank of America

June 1, 2020 - August 1, 2020

Identified gaps in the student credit card journey by observing user interviews and conducting competitive analysis; synthesized insights through affinity mapping to inform a redesigned credit card sales page.