Joepete Laude
I'm a customer-focused professional with extensive experience in client support, insurance advisory, sales operations, and high-volume service environments.
About
I’m a customer-focused professional with extensive experience in client support, insurance advisory, sales operations, and high-volume service environments. In my recent roles I provided remote technical support to media and live-stream teams, coordinating with engineering and on-site staff to keep broadcasting operations running smoothly across time zones.
I’m known for professionalism, empathy, strong written and verbal communication, and the ability to stay calm under pressure. I enjoy guiding customers to suitable solutions, improving service processes, and delivering positive end-to-end experiences. I’m seeking a role where I can contribute outstanding service, dependable support, and a solutions-driven mindset to a growing team.
- Joined November 2025
Skills· 1
Industry experience
- Media & Entertainment
- Professional Services
- Healthcare
More experts in Auckland, New Zealand
Work experience· 4 roles
Assisted patients and families, supported health care staff, managed ward supplies and cleaning, delivered meals, and escalated patient concerns to nurses to ensure appropriate care.
Provided remote technical support to media, live stream, and audio-visual teams, ensuring smooth broadcast operations across international time zones. Troubleshoot connectivity, hardware, and software issues via remote communication tools, guiding on-site staff through solutions. Trained staff and volunteers on equipment handling and live stream best practices, strengthening team capability. Documented recurring issues and recommended preventive solutions and process improvements for more reliable platform output.
Provided production engineering and QA support in a high-volume manufacturing environment, liaising with production teams to optimize processes and ensure product quality and compliance with standards.
Education
Certifications and awards
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