I'm a customer-focused professional with extensive experience in client support, insurance advisory, sales operations, and high-volume service environments. In my recent roles I provided remote technical support to media and live-stream teams, coordinating with engineering and on-site staff to keep broadcasting operations running smoothly across time zones. I'm known for professionalism, empathy, strong written and verbal communication, and the ability to stay calm under pressure. I enjoy guiding customers to suitable solutions, improving service processes, and delivering positive end-to-end experiences. I'm seeking a role where I can contribute outstanding service, dependable support, and a solutions-driven mindset to a growing team.

Joepete Laude

I'm a customer-focused professional with extensive experience in client support, insurance advisory, sales operations, and high-volume service environments. In my recent roles I provided remote technical support to media and live-stream teams, coordinating with engineering and on-site staff to keep broadcasting operations running smoothly across time zones. I'm known for professionalism, empathy, strong written and verbal communication, and the ability to stay calm under pressure. I enjoy guiding customers to suitable solutions, improving service processes, and delivering positive end-to-end experiences. I'm seeking a role where I can contribute outstanding service, dependable support, and a solutions-driven mindset to a growing team.

Available to hire

I’m a customer-focused professional with extensive experience in client support, insurance advisory, sales operations, and high-volume service environments. In my recent roles I provided remote technical support to media and live-stream teams, coordinating with engineering and on-site staff to keep broadcasting operations running smoothly across time zones.

I’m known for professionalism, empathy, strong written and verbal communication, and the ability to stay calm under pressure. I enjoy guiding customers to suitable solutions, improving service processes, and delivering positive end-to-end experiences. I’m seeking a role where I can contribute outstanding service, dependable support, and a solutions-driven mindset to a growing team.

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Experience Level

Work Experience

Senior Technical Support Specialist - Remote at Rhema Evangelistic Church, Intl (Part-Time)
December 1, 2024 - December 1, 2024
Provided remote technical support to media, live stream, and audio-visual teams, ensuring smooth broadcast operations across international time zones. Troubleshoot connectivity, hardware, and software issues via remote communication tools, guiding on-site staff through solutions. Trained staff and volunteers on equipment handling and live stream best practices, strengthening team capability. Documented recurring issues and recommended preventive solutions and process improvements for more reliable platform output.
Production Engineer & QA Support at Miguel Yamamura Packaging Corporation
August 1, 2020 - August 1, 2020
Provided production engineering and QA support in a high-volume manufacturing environment, liaising with production teams to optimize processes and ensure product quality and compliance with standards.
Volunteer at Waitakere Hospital
February 1, 2025 - February 1, 2025
Assisted patients and families, supported health care staff, managed ward supplies and cleaning, delivered meals, and escalated patient concerns to nurses to ensure appropriate care.
Financial Consultant, Associate Unit Manager at AIA Philippines
December 1, 2017 - December 1, 2017
Processed and verified insurance policy applications, ensured completeness and compliance with company guidelines. Liaised with brokers and external representatives to clarify underwriting requirements and improve processing time.

Education

Bachelor of Science in Electronics and Communications Engineering at University of the Philippines
January 11, 2030 - November 10, 2025

Qualifications

Licensed Electronics Technician
January 11, 2030 - November 10, 2025

Industry Experience

Media & Entertainment, Professional Services, Healthcare

Experience Level