I’m Johnny Quaye, an IT support and network & hardware technician based in Qatar. I love solving tricky tech problems, setting up reliable networks, and helping end users get back to work quickly. I pride myself on clear communication and practical, user-friendly IT solutions that keep teams productive. With a background in cyber security and professional certifications, I document issues, implement security controls, and maintain hardware, software, and mail servers for smooth operations. I’m highly motivated to learn, collaborate, and contribute to organizational security and operational excellence.…

John Quaye

I’m Johnny Quaye, an IT support and network & hardware technician based in Qatar. I love solving tricky tech problems, setting up reliable networks, and helping end users get back to work quickly. I pride myself on clear communication and practical, user-friendly IT solutions that keep teams productive. With a background in cyber security and professional certifications, I document issues, implement security controls, and maintain hardware, software, and mail servers for smooth operations. I’m highly motivated to learn, collaborate, and contribute to organizational security and operational excellence.…

Available to hire

I’m Johnny Quaye, an IT support and network & hardware technician based in Qatar. I love solving tricky tech problems, setting up reliable networks, and helping end users get back to work quickly. I pride myself on clear communication and practical, user-friendly IT solutions that keep teams productive.

With a background in cyber security and professional certifications, I document issues, implement security controls, and maintain hardware, software, and mail servers for smooth operations. I’m highly motivated to learn, collaborate, and contribute to organizational security and operational excellence.

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Language

English
Fluent

Work Experience

IT Support / Network & Hardware Technician at Smeet & QDC PC W.L.L. (Qatar Telecommunications Company)
January 1, 2021 - Present
Provided end-user IT support for a Windows-based network; resolved hardware and network issues; performed software installs and laptop configurations; installed network cards and mail servers; documented incidents and monitored client interactions; addressed and resolved customer product complaints empathetically and professionally; gathered and verified required information for tracking purposes.

Education

Diploma in Computer Hardware & Networking at Wyder Institute of Technical and Professional Studies
January 1, 2020 - December 31, 2021
Diploma in Cyber Security Technician at APTECH Qatar Council
January 1, 2017 - December 31, 2019

Qualifications

Diploma in Cyber Security Technician
January 1, 2017 - December 31, 2019
Diploma in Computer Hardware & Networking
January 1, 2020 - December 31, 2021

Industry Experience

Telecommunications, Software & Internet, Professional Services
    paper IT support and Computer network and Hardware technician

    I provided IT support services by diagnosing and resolving hardware, software, and network-related issues for users. I assisted in maintaining computer systems, troubleshooting connectivity problems, and ensuring that devices operated efficiently within the network environment.
    I installed and configured operating systems, updated software, and repaired faulty hardware components to minimize downtime. I also supported network setup by configuring routers, switches, and IP settings to ensure reliable communication between devices.
    Through proactive monitoring and troubleshooting, I ensured that systems remained secure, stable, and optimized for daily operations.
    Tools & Technologies I Used
    Windows 10
    TeamViewer
    Cisco Packet Tracer
    Wireshark
    Key Responsibilities
    ✔ I diagnosed and resolved hardware and software issues
    ✔ I installed and configured operating systems and applications
    ✔ I set up and troubleshot network connectivity problems
    ✔ I repaired and maintained computer hardware components
    ✔ I provided remote and on-site technical support to users
    Results
    I improved system performance and reliability
    I reduced downtime through quick troubleshooting
    I ensured stable network connectivity for users