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A naturally organised and methodical professional with decades of experience in business support, financial administration, organisational management and team leadership. Highly effective at managing essential but time-consuming operational tasks that can otherwise distract from strategic priorities, I bring structure, accuracy and calm to fast-moving environments. I offer an instinctive flair for social media marketing, with the ability to grow and engage audiences through consistent, authentic content. Down-to-earth, honest and dependable, I am known for my reliability, discretion and practical approach, providing trusted support that enables individuals and organisations to operate efficiently and with confidence.…A naturally organised and methodical professional with decades of experience in business support, financial administration, organisational management and team leadership. Highly effective at managing essential but time-consuming operational tasks that can otherwise distract from strategic priorities, I bring structure, accuracy and calm to fast-moving environments. I offer an instinctive flair for social media marketing, with the ability to grow and engage audiences through consistent, authentic content. Down-to-earth, honest and dependable, I am known for my reliability, discretion and practical approach, providing trusted support that enables individuals and organisations to operate efficiently and with confidence.

Jo Martin

Content Creator, Social Media Manager, Digital Marketer, +2

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A naturally organised and methodical professional with decades of experience in business support, financial administration, organisational management and team leadership. Highly effective at managing essential but time-consuming operational tasks that can otherwise distract from strategic priorities, I bring structure, accuracy and calm to fast-moving environments. I offer an instinctive flair for social media marketing, with the ability to grow and engage audiences through consistent, authentic content. Down-to-earth, honest and dependable, I am known for my reliability, discretion and practical approach, providing trusted support that enables individuals and organisations to operate efficiently and with confidence.…A naturally organised and methodical professional with decades of experience in business support, financial administration, organisational management and team leadership. Highly effective at managing essential but time-consuming operational tasks that can otherwise distract from strategic priorities, I bring structure, accuracy and calm to fast-moving environments. I offer an instinctive flair for social media marketing, with the ability to grow and engage audiences through consistent, authentic content. Down-to-earth, honest and dependable, I am known for my reliability, discretion and practical approach, providing trusted support that enables individuals and organisations to operate efficiently and with confidence.

Available to hire

A naturally organised and methodical professional with decades of experience in business support, financial administration, organisational management and team leadership. Highly effective at managing essential but time-consuming operational tasks that can otherwise distract from strategic priorities, I bring structure, accuracy and calm to fast-moving environments.
I offer an instinctive flair for social media marketing, with the ability to grow and engage audiences through consistent, authentic content. Down-to-earth, honest and dependable, I am known for my reliability, discretion and practical approach, providing trusted support that enables individuals and organisations to operate efficiently and with confidence.

Skills

WordPress

Shopify

Experience Level

WordPress

Intermediate

Shopify

Intermediate

Work Experience

Virtual Assistant at Forest PA

April 1, 2021 - Present

Remote administrative and business support. Responsibilities included email inbox and diary/calendar management, document creation/formatting, copy typing, proofreading and research; data entry, processing and validation to ensure accuracy; central point of contact for professional communication and smooth day-to-day operations. Provided digital, marketing and content support including social media coordination, content scheduling, Meta Ads Manager administration, and Canva-based design of posters, flyers and social graphics. Assisted with newsletter production, blog content and event planning/promotion; supported systems, finance and technical tasks such as electronic filing systems and databases, basic bookkeeping with XERO, and website updates using Shopify and WordPress. Also offered lifestyle/personal support including holiday let and Airbnb bookings, travel arrangements and personal diary coordination.

Planning Co-ordinator at Cambridgeshire County Council

June 1, 2008 - April 1, 2014

Supported the County Planning, Minerals and Waste Team in delivering customer-focused services. Duties included supervising a Business Support Assistant, providing technical/administrative support for the planning application system, managing planning records, handling application fees and maintaining procurement processes. Contributed to partnership working by providing progress updates, engaging with local organisations and assisting with monitoring district applications and GIS/database development. Supported projects to meet quality, time and budget targets, and offered advice to customers and colleagues. Coordinated internal communications (team meetings, diary management) and ensured effective liaison within the Directorate and wider County Council.

Billing Analyst at PPD

January 1, 2008 - June 1, 2008

Temporary role providing billing support: managed the generation of invoices and multi-currency billing; maintained the UCLES Fees database with high accuracy and collaborated with internal departments to ensure data quality and timely debt processing.

Accounts Assistant at Organon Laboratories Ltd (Schering-Plough)

January 1, 2008 - June 1, 2008

Temporary role supporting accounts payable/receivable and ledger activities; processed invoices, coded entries and aided with month-end closings, ensuring accuracy and timely processing in line with internal controls.

Purchase Ledger Clerk at Abcam PLC

January 1, 2008 - June 1, 2008

Temporary role handling supplier invoices, matching, coding and posting to ledgers; ensured accuracy and timely payments; assisted with supplier reconciliations and month-end routines.

Sales Ledger Supervisor at Cambridge Assessment

June 1, 2007 - December 1, 2007

Led a team responsible for producing and managing sales invoices; oversaw invoicing processes and account reconciliations; ensured data quality and timely debt processing.

Billing Team Leader at London Borough of Croydon Council

February 1, 2002 - April 1, 2007

Led the centralisation of the authority’s Accounts Receivable function; managed a team responsible for raising around £40 million annually; strengthened invoicing controls, improved data accuracy and reduced bad debt; provided regular reporting to Heads of Department and resolved complex customer disputes with professionalism.