Dynamic and adaptable professional with a postgraduate background in Business & Organisational Psychology and over three years of experience across digital marketing, communications, HR and cross-functional project coordination. Most recently worked as a Digital Marketing Executive at DHL Express UK, delivering website content, landing pages, CRM-driven campaigns, stakeholder management and digital marketing initiatives for a global organisation. Fluent in English, Arabic and Greek, with a proven ability to collaborate across diverse teams to drive engagement, improve processes and support business objectives.

JOANNA IAGMOUR

Dynamic and adaptable professional with a postgraduate background in Business & Organisational Psychology and over three years of experience across digital marketing, communications, HR and cross-functional project coordination. Most recently worked as a Digital Marketing Executive at DHL Express UK, delivering website content, landing pages, CRM-driven campaigns, stakeholder management and digital marketing initiatives for a global organisation. Fluent in English, Arabic and Greek, with a proven ability to collaborate across diverse teams to drive engagement, improve processes and support business objectives.

Available to hire

Dynamic and adaptable professional with a postgraduate background in Business & Organisational Psychology and over three years of experience across digital marketing, communications, HR and cross-functional project coordination.

Most recently worked as a Digital Marketing Executive at DHL Express UK, delivering website content, landing pages, CRM-driven campaigns, stakeholder management and digital marketing initiatives for a global organisation. Fluent in English, Arabic and Greek, with a proven ability to collaborate across diverse teams to drive engagement, improve processes and support business objectives.

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Experience Level

Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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Language

English
Fluent
Arabic
Fluent
Greek, Modern
Fluent

Work Experience

Digital Marketing Executive at DHL International (UK)
January 1, 2025 - January 1, 2026
Solely designed, created and published 80+ customer-facing destination and service pages for the DHL Express UK website using a custom CMS, Bootstrap 5 and HTML. Independently taught Bootstrap 5 and HTML to improve webpage structure, formatting and UX. Managed and updated website content for brand consistency, customer clarity and SEO. Created and proofread digital copy for pages and campaigns. Collaborated with internal teams and external partners on seasonal and promotional content. Managed Yext listings and digital location information across Service Point operations. Supported Trustpilot monitoring and customer reviews analysis. Produced visual content using Canva. Supported website QA and content accuracy across projects.
Digital Marketing Executive at DHL Express UK
January 1, 2025 - Present
Managed DHL Express Service Point data within Yext to streamline updates of Google Business Profiles for 1,500+ UK locations; led landing-page development via Redmine (custom CRM) and self-taught Bootstrap 5 and HTML to improve UX and implement SEO; published 80+ country-specific destination pages; managed external stakeholder content and seasonal campaigns with major retail partners; collaborated with Customer Service to improve review engagement and brand reputation; analyzed shipment trends and regional revenue to align marketing with commercial outcomes.
Leadership Development Program (Rotational: Marketing, Continuous Improvement, Human Resources) at DHL International (UK)
September 1, 2022 - January 31, 2025
Rotational program delivering experience across Marketing, Continuous Improvement and Human Resources. In Marketing: delivered digital content/CMS pages/UAT testing and brand assets for national campaigns; coordinated Trustpilot analysis and online reputation engagement; designed graphics and video content for brand visibility and seasonal promotions. In HR: coordinated HR policy and retirement process updates; managed HR internal communications across multiple platforms; supported wellbeing communication and employee information initiatives. In Continuous Improvement: facilitated rollout of digital tools and training to operational teams, identified root causes of operational inefficiencies, and contributed to process mapping and operational improvement initiatives. In Service Point Marketing: developed a Google Reviews live dashboard to track local sentiment; delivered POS redesign for brand alignment and in-store guidance; supported retail marketing and training initiatives to enhan
Leadership Development Program (Rotational), Marketing, Continuous Improvement & HR at DHL Express UK
September 1, 2022 - January 1, 2025
Rotational experience across Marketing, Continuous Improvement and Human Resources. Digital Marketing: delivered digital content, CMS pages, UAT testing and brand assets for national campaigns; coordinated Trustpilot analysis and online reputation engagement; designed graphics and video content to support brand visibility and seasonal promotions. Continuous Improvement: facilitated rollout of digital tools and training with high adoption; identified root causes of operational inefficiencies across DHL Express service centres; contributed to process mapping and operational improvement initiatives. HR/Internal Communications: coordinated HR policy updates and internal communications; supported wellbeing and employee information initiatives; developed a live Google Reviews dashboard to track sentiment and guided retail marketing/training to enhance in-store customer experience.
Human Resources Virtual Internship at General Electric
February 1, 2022 - March 1, 2022
Completed modules on feedback to motivate, change and inspire; lean methodologies; compensation and process mapping.
Leadership Development Program at DHL International (UK)
January 1, 2022 - January 1, 2025
Completed cross-functional rotations across operations, HR, continuous improvement and digital marketing, building experience in stakeholder coordination, administration, customer communications and digital support.
Business, Marketing and Operations Virtual Internship at BRIGHT NETWORK
December 1, 2020 - January 1, 2021
Developed early skills in consulting, analysis, commercial awareness and digital environments.
Teacher Assistant (Rehabilitation for Young Disabled Children - ELEPAP) at ELEPAP
May 1, 2016 - September 30, 2016
Assisted children with physical disabilities by providing individual support during activities, facilitating communication, and ensuring inclusive group participation in a therapeutic environment.

Education

Master of Science in Business & Organisational Psychology at University of Kent
September 1, 2020 - September 1, 2022
Bachelor of Science in Psychology at University of Kent
September 1, 2017 - September 1, 2020
Leadership Development Program at DHL International (UK)
January 1, 2022 - January 1, 2025
MSc Business and Organisational Psychology at University of Kent
September 1, 2020 - January 1, 2022
BSc Psychology at University of Kent
September 1, 2017 - January 1, 2020
MSc (Postgraduate) at University of Kent
September 1, 2020 - January 1, 2022
BSc at University of Kent
September 1, 2017 - January 1, 2020

Qualifications

Human Resources Certificate (General Electric HR Virtual Internship Programme)
February 1, 2022 - March 1, 2022
Google Digital Marketing & E-commerce Certificate
January 11, 2030 - May 31, 2026
HubSpot Digital Marketing Certification
January 11, 2030 - May 31, 2026
Google Analytics GA4
January 11, 2030 - May 31, 2026
Basic Bootstrap 5 & HTML
January 11, 2030 - May 31, 2026
HubSpot SEO Certification
May 1, 2026 - July 16, 2026
HubSpot Content Marketing Certification
May 1, 2026 - July 16, 2026
Human Resources Certificate - General Electric HR Virtual Internship Programme
January 1, 2022 - July 16, 2026
HubSpot SEO Certification
May 1, 2026 - July 16, 2026
HubSpot Content Marketing Certification
May 1, 2026 - July 16, 2026
Udemy HTML 5/CSS 3 & Bootstrap (in progress)
January 11, 2030 - July 16, 2026
IBM Introduction to HTML, CSS and JavaScript (in progress)
January 11, 2030 - July 16, 2026
Human Resources Certificate - General Electric HR Virtual Internship Programme
January 1, 2022 - July 16, 2026
Certificate of Attainment in Greek (A1–C1)
January 11, 2030 - July 16, 2026
Prize award for Arabic Higher-Level Attainment
January 11, 2030 - July 16, 2026

Industry Experience

Software & Internet, Media & Entertainment, Professional Services, Retail, Transportation & Logistics, Education, Other