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Hi, I’m Joanna Iagmour, a multi-skilled digital marketing, content and CMS specialist with enterprise-level experience supporting customer-facing digital content for DHL Express UK. I design, publish and optimise web content with a focus on clarity, SEO and user experience. I’m self-taught in Bootstrap 5 and HTML, passionate about turning complex information into accessible digital experiences. I enjoy collaborating with teams and partners, delivering high-quality content, and continuously improving websites and customer journeys.…Hi, I’m Joanna Iagmour, a multi-skilled digital marketing, content and CMS specialist with enterprise-level experience supporting customer-facing digital content for DHL Express UK. I design, publish and optimise web content with a focus on clarity, SEO and user experience. I’m self-taught in Bootstrap 5 and HTML, passionate about turning complex information into accessible digital experiences. I enjoy collaborating with teams and partners, delivering high-quality content, and continuously improving websites and customer journeys.

Joanna Iagmour

Digital Marketer, Marketing Strategist, Content Creator, +4

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Hi, I’m Joanna Iagmour, a multi-skilled digital marketing, content and CMS specialist with enterprise-level experience supporting customer-facing digital content for DHL Express UK. I design, publish and optimise web content with a focus on clarity, SEO and user experience. I’m self-taught in Bootstrap 5 and HTML, passionate about turning complex information into accessible digital experiences. I enjoy collaborating with teams and partners, delivering high-quality content, and continuously improving websites and customer journeys.…Hi, I’m Joanna Iagmour, a multi-skilled digital marketing, content and CMS specialist with enterprise-level experience supporting customer-facing digital content for DHL Express UK. I design, publish and optimise web content with a focus on clarity, SEO and user experience. I’m self-taught in Bootstrap 5 and HTML, passionate about turning complex information into accessible digital experiences. I enjoy collaborating with teams and partners, delivering high-quality content, and continuously improving websites and customer journeys.

Available to hire

Hi, I’m Joanna Iagmour, a multi-skilled digital marketing, content and CMS specialist with enterprise-level experience supporting customer-facing digital content for DHL Express UK. I design, publish and optimise web content with a focus on clarity, SEO and user experience.

I’m self-taught in Bootstrap 5 and HTML, passionate about turning complex information into accessible digital experiences. I enjoy collaborating with teams and partners, delivering high-quality content, and continuously improving websites and customer journeys.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Arabic

Fluent

Greek, Modern

Fluent

Work Experience

Digital Marketing Executive at DHL Express UK

January 1, 2025 - Present

Managed DHL Express Service Point data within Yext to streamline updates of Google Business Profiles for 1,500+ UK locations; led landing-page development via Redmine (custom CRM) and self-taught Bootstrap 5 and HTML to improve UX and implement SEO; published 80+ country-specific destination pages; managed external stakeholder content and seasonal campaigns with major retail partners; collaborated with Customer Service to improve review engagement and brand reputation; analyzed shipment trends and regional revenue to align marketing with commercial outcomes.

Leadership Development Program (Rotational), Marketing, Continuous Improvement & HR at DHL Express UK

September 1, 2022 - January 1, 2025

Rotational experience across Marketing, Continuous Improvement and Human Resources. Digital Marketing: delivered digital content, CMS pages, UAT testing and brand assets for national campaigns; coordinated Trustpilot analysis and online reputation engagement; designed graphics and video content to support brand visibility and seasonal promotions. Continuous Improvement: facilitated rollout of digital tools and training with high adoption; identified root causes of operational inefficiencies across DHL Express service centres; contributed to process mapping and operational improvement initiatives. HR/Internal Communications: coordinated HR policy updates and internal communications; supported wellbeing and employee information initiatives; developed a live Google Reviews dashboard to track sentiment and guided retail marketing/training to enhance in-store customer experience.

Human Resources Virtual Internship at General Electric

February 1, 2022 - March 1, 2022

Completed modules on feedback to motivate, change and inspire; lean methodologies; compensation and process mapping.

Business, Marketing and Operations Virtual Internship at BRIGHT NETWORK

December 1, 2020 - January 1, 2021

Developed early skills in consulting, analysis, commercial awareness and digital environments.

Digital Marketing Executive at DHL International (UK)

January 1, 2025 - January 1, 2026

Solely designed, created and published 80+ customer-facing destination and service pages for the DHL Express UK website using a custom CMS, Bootstrap 5 and HTML. Independently taught Bootstrap 5 and HTML to improve webpage structure, formatting and UX. Managed and updated website content for brand consistency, customer clarity and SEO. Created and proofread digital copy for pages and campaigns. Collaborated with internal teams and external partners on seasonal and promotional content. Managed Yext listings and digital location information across Service Point operations. Supported Trustpilot monitoring and customer reviews analysis. Produced visual content using Canva. Supported website QA and content accuracy across projects.

Leadership Development Program at DHL International (UK)

January 1, 2022 - January 1, 2025

Completed cross-functional rotations across operations, HR, continuous improvement and digital marketing, building experience in stakeholder coordination, administration, customer communications and digital support.