Available to hire
I am Jorge Garcia Salazar, a UX/UI Designer focused on user-centered design, technical solutions, and bilingual customer support. I have conducted safety inspections for telecom and power infrastructure per ORCA standards, ensuring grounding and clearance protocols. I’m passionate about digital content creation (photography, video editing) and cross-functional collaboration. I have experience in field safety inspections, telecom infrastructure projects, and customer service teams, and I enjoy helping teams fix safety issues, guide equipment selection, and improve workflows.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Language
Spanish; Castilian
Fluent
English
Fluent
Work Experience
Sales, Technical Support & Virtual Assistant at Comunicación e Imagen Digital
December 31, 2023 - December 31, 2023Sold and provided technical support for radios, GPS systems, and CCTV cameras. Assisted customers in selecting the right equipment and supervised installations.
Sales Associate at Old Navy – Canada
January 1, 2025 - January 1, 2025Provided bilingual customer service (English/Spanish), assisted with issue resolution, and mentored new agents during onboarding and training processes.
Customer Service Representative & Mentor at Teleperformance
December 31, 2015 - December 31, 2015Customer service representative and mentor supporting agents in daily operations and onboarding.
Customer Service Representative & Mentor at Sunderland
December 31, 2024 - December 31, 2024Customer service representative and mentor; supported onboarding and training during a 2023–2024 assignment.
Field Safety Inspector at Encepta
August 31, 2025 - August 31, 2025Inspected telecom/power infrastructure per ORCA standards (cables spacing, grounding). Reported hazards with 100% accuracy using digital tools. Partnered with teams to fix safety issues.
Sales Associate at Old Navy, Canada
January 1, 2025 - January 1, 2025Provided bilingual customer service (English/Spanish), assisted with onboarding and training new agents.
Customer Service Representative & Mentor at Teleperformance
January 1, 2015 - January 1, 2015Handled customer service support and mentored new agents.
Customer Service Representative & Mentor at Sutherland
January 1, 2024 - January 1, 2024Supported customer service operations and mentored teams.
Sales, Technical Support & Virtual Assistant at Comunicacion e Imagen Digital
January 1, 2023 - January 1, 2023Sales, technical support, shipments, product tagging, and store organization; maintained high standard of customer experience and workflows.
CAD Customer Service & Technical Support at Autodesk / CAD Support
January 1, 2018 - January 1, 2018Provided CAD-related customer service, support for Retail/B2C, and call center tools (Zendesk/Talk Desk); virtual and administrative support.
Education
at Universidad Autónoma de Nuevo León (UANL)
January 1, 2013 - January 1, 2018UX/UI Design Diploma at Canadian College of Technology and Business (CCTB)
January 1, 2024 - January 1, 2025UX/UI Design Diploma at CCTB (Canadian College of Technology and Business)
January 1, 2024 - January 1, 2025Qualifications
ORCA Standards Safety Certification (Grounding & Clearance Protocols)
January 1, 2020 - November 11, 2025Industry Experience
Media & Entertainment, Telecommunications, Retail, Professional Services, Education, Software & Internet
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
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