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Customer Success and Operations Specialist with 6 years of experience driving operational efficiency across the end-to-end order-to-cash lifecycle. I specialize in managing high-value wholesale accounts, acting as a strategic partner to maximize client satisfaction and foster commercial growth. With a strong background in supply chain operations and coordination, 3PL compliance, and SAP, I have a proven track record of optimizing fulfillment processes and resolving complex logistics challenges to ensure seamless service delivery.…Customer Success and Operations Specialist with 6 years of experience driving operational efficiency across the end-to-end order-to-cash lifecycle. I specialize in managing high-value wholesale accounts, acting as a strategic partner to maximize client satisfaction and foster commercial growth. With a strong background in supply chain operations and coordination, 3PL compliance, and SAP, I have a proven track record of optimizing fulfillment processes and resolving complex logistics challenges to ensure seamless service delivery.

Josefine Persson

Project Manager, Data Analyst, Content Producer, +2

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Customer Success and Operations Specialist with 6 years of experience driving operational efficiency across the end-to-end order-to-cash lifecycle. I specialize in managing high-value wholesale accounts, acting as a strategic partner to maximize client satisfaction and foster commercial growth. With a strong background in supply chain operations and coordination, 3PL compliance, and SAP, I have a proven track record of optimizing fulfillment processes and resolving complex logistics challenges to ensure seamless service delivery.…Customer Success and Operations Specialist with 6 years of experience driving operational efficiency across the end-to-end order-to-cash lifecycle. I specialize in managing high-value wholesale accounts, acting as a strategic partner to maximize client satisfaction and foster commercial growth. With a strong background in supply chain operations and coordination, 3PL compliance, and SAP, I have a proven track record of optimizing fulfillment processes and resolving complex logistics challenges to ensure seamless service delivery.

Available to hire

Customer Success and Operations Specialist with 6 years of experience driving operational efficiency across the end-to-end order-to-cash lifecycle. I specialize in managing high-value wholesale accounts, acting as a strategic partner to maximize client satisfaction and foster commercial growth. With a strong background in supply chain operations and coordination, 3PL compliance, and SAP, I have a proven track record of optimizing fulfillment processes and resolving complex logistics challenges to ensure seamless service delivery.

Skills

Microsoft Office

CRM

Power BI

Experience Level

Microsoft Office

Expert

Language

English

Fluent

Swedish

Fluent

Work Experience

Customer Success & Operations Specialist at Levi Strauss & Co

June 1, 2022 - May 1, 2025

Strategically managed a high‑value wholesale portfolio, serving as the primary point of contact to maximize client satisfaction and foster long‑term relationships. Acted as the single point of contact for strategic accounts, managing the full order‑to‑cash lifecycle (order status, delivery, disputes, and operational requirements) with internal and external stakeholders. Drove maximum order conversion and fulfillment by real‑time stock analysis, optimizing inventory allocation, and coordinating daily shipment execution with 3PL logistics to achieve key financial and sales targets. Established and enforced customer‑specific SOPs and warehouse SOPs for seamless, end‑to‑end service delivery; mentored new team members to accelerate onboarding and productivity.

Sales Assistant at The Cotton On Group

October 1, 2012 - August 1, 2017

Provided excellent customer service, building strong relationships and resolving customer needs to drive sales and retention. Consistently achieved and exceeded weekly and monthly sales targets, contributing to store revenue growth. Analyzed sales data to identify best and worst sellers and strategically re‑merchandised the store to increase sales in key product categories.

Finance Assistant / Receptionist at Seldén Mast AB

April 1, 2010 - September 1, 2012

Managed weekly payment runs with a high level of accuracy in accounts payable by posting supplier invoices and reconciling ledgers to ensure completeness. Managed a busy reception and switchboard, serving as the first point of contact and providing timely and professional support for wholesale customer queries via email and telephone.