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Hi there! I’m Jose Ignacio Goldberg, a bilingual customer service and outreach professional from Argentina with solid experience in remote client support. I’ve worked in international contact centers and high-end hotels in Israel, handling reception, technical support, and client relations, and I’m fluent in Spanish and English. I’m known for empathetic communication, conflict resolution, and adaptability to new technologies like Salesforce and Genesys Cloud. I currently lead an Outreach Supervisor team in a call center, focusing on KPI improvement, team motivation, and agent training, and I’m comfortable training colleagues on tools and scripts.…Hi there! I’m Jose Ignacio Goldberg, a bilingual customer service and outreach professional from Argentina with solid experience in remote client support. I’ve worked in international contact centers and high-end hotels in Israel, handling reception, technical support, and client relations, and I’m fluent in Spanish and English. I’m known for empathetic communication, conflict resolution, and adaptability to new technologies like Salesforce and Genesys Cloud. I currently lead an Outreach Supervisor team in a call center, focusing on KPI improvement, team motivation, and agent training, and I’m comfortable training colleagues on tools and scripts.

Jose Ignacio Goldberg

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Hi there! I’m Jose Ignacio Goldberg, a bilingual customer service and outreach professional from Argentina with solid experience in remote client support. I’ve worked in international contact centers and high-end hotels in Israel, handling reception, technical support, and client relations, and I’m fluent in Spanish and English. I’m known for empathetic communication, conflict resolution, and adaptability to new technologies like Salesforce and Genesys Cloud. I currently lead an Outreach Supervisor team in a call center, focusing on KPI improvement, team motivation, and agent training, and I’m comfortable training colleagues on tools and scripts.…Hi there! I’m Jose Ignacio Goldberg, a bilingual customer service and outreach professional from Argentina with solid experience in remote client support. I’ve worked in international contact centers and high-end hotels in Israel, handling reception, technical support, and client relations, and I’m fluent in Spanish and English. I’m known for empathetic communication, conflict resolution, and adaptability to new technologies like Salesforce and Genesys Cloud. I currently lead an Outreach Supervisor team in a call center, focusing on KPI improvement, team motivation, and agent training, and I’m comfortable training colleagues on tools and scripts.

Available to hire

Hi there! I’m Jose Ignacio Goldberg, a bilingual customer service and outreach professional from Argentina with solid experience in remote client support. I’ve worked in international contact centers and high-end hotels in Israel, handling reception, technical support, and client relations, and I’m fluent in Spanish and English.

I’m known for empathetic communication, conflict resolution, and adaptability to new technologies like Salesforce and Genesys Cloud. I currently lead an Outreach Supervisor team in a call center, focusing on KPI improvement, team motivation, and agent training, and I’m comfortable training colleagues on tools and scripts.

Skills

Leadership

Salesforce

Experience Level

Leadership

Expert

Salesforce

Expert

Language

Spanish; Castilian

Fluent

English

Advanced

Hebrew (modern)

Intermediate

Work Experience

Outreach Supervisor at BIS Contact Center S.A.S

January 1, 2025 - October 27, 2025

Supervise a team of 30 agents in outbound cold calling campaigns; implement individual and group performance improvement plans; analyze daily and monthly KPIs for decision-making; provide training on tools, scripts, and objection handling.

Bilingual Customer Service Representative at BIS Contact Center S.A.S

January 1, 2025 - January 1, 2025

Handles inbound/outbound calls for health care and insurance clients; resolves inquiries in English and Spanish regarding policies, appointments, and claims; uses Genesys Cloud and VIRTIX Health for documentation and case tracking; achieved over 95% customer satisfaction rate.

Front Desk Receptionist at Brown Seaside Hotel

October 1, 2023 - October 1, 2023

Welcomed international guests, managed check-ins/check-outs, and handled reservations. Resolved guest issues and coordinated with housekeeping and maintenance. Created daily and weekly reports. Provided service in English, Spanish, and Hebrew.

Front Desk Receptionist at Soho House Tel Aviv

December 1, 2022 - December 1, 2022

Welcomed international guests, managed check-ins/check-outs, and handled reservations.

Front Desk Receptionist at WeWork Beersheva

December 1, 2021 - December 1, 2021

Welcomed international guests, managed check-ins/check-outs, and handled reservations.

Sales Representative at Fleet Automotores – Formosa Capital, Argentina

January 1, 2022 - January 1, 2022

Greeted and assisted walk-in customers, provided professional and personalized service throughout the sales process. Presented and explained features, pricing, and financing options for a wide range of vehicles. Built strong client relationships through trust, active listening, and product knowledge, resulting in successful sales closes.

English Teacher for Children at Private Tutor – Tel Aviv, Israel

March 1, 2022 - March 1, 2022

Taught English to young children using interactive and communicative methods; focused on oral comprehension through playful learning techniques.