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I'm a motivated and empathetic professional transitioning from customer-focused retail to human-centered digital design. After taking a dedicated gap year to focus on mental well-being and career clarity, I completed online design and tech courses, building practical skills in research, prototyping, and usability testing. I am recognised for collaborative teamwork, adaptability, and passion for balancing the feel and function of digital experiences.…I'm a motivated and empathetic professional transitioning from customer-focused retail to human-centered digital design. After taking a dedicated gap year to focus on mental well-being and career clarity, I completed online design and tech courses, building practical skills in research, prototyping, and usability testing. I am recognised for collaborative teamwork, adaptability, and passion for balancing the feel and function of digital experiences.

Josephine Hannah

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I'm a motivated and empathetic professional transitioning from customer-focused retail to human-centered digital design. After taking a dedicated gap year to focus on mental well-being and career clarity, I completed online design and tech courses, building practical skills in research, prototyping, and usability testing. I am recognised for collaborative teamwork, adaptability, and passion for balancing the feel and function of digital experiences.…I'm a motivated and empathetic professional transitioning from customer-focused retail to human-centered digital design. After taking a dedicated gap year to focus on mental well-being and career clarity, I completed online design and tech courses, building practical skills in research, prototyping, and usability testing. I am recognised for collaborative teamwork, adaptability, and passion for balancing the feel and function of digital experiences.

Available to hire

I’m a motivated and empathetic professional transitioning from customer-focused retail to human-centered digital design.

After taking a dedicated gap year to focus on mental well-being and career clarity, I completed online design and tech courses, building practical skills in research, prototyping, and usability testing. I am recognised for collaborative teamwork, adaptability, and passion for balancing the feel and function of digital experiences.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Work Experience

Retail Associate at La Lume The Label

February 1, 2024 - Present

Resolved complex customer issues with active listening and empathy, gathering qualitative insights to improve service. Analysed customer pain points to identify service gaps, contributing to smoother operations and higher satisfaction. Balanced retail responsibilities concurrently with intensive UX certification and project work, demonstrating strong time management and commitment to career growth.

UI/UX Designer Intern at SummerTech LIVE Program – Victorian Chamber of Commerce and Industry

November 1, 2022 - April 1, 2023

Delivered UX work across three major client projects from research and wireframes to hi-fi prototype. Engaged with stakeholders through iterative design reviews, incorporating feedback to deliver a customer-centric platform that met business objectives.

Customer Service Representative (Room Attendant) at Avani Hotels & Resorts

October 1, 2022 - April 1, 2024

Built strong connections with guests and maintained high satisfaction in a fast-paced environment. Developed key skills in communication, time management, and attention to detail.

Front-End Developer Intern at Deakin LaunchPad

October 1, 2022 - December 1, 2022

Collaborated with a senior developer to transform wireframes into functional, accessible UI components using HTML, CSS, React.js, and Material UI. Enhanced the landing page structure and usability by refining layout and responsiveness to support better user engagement.