Jenny O’Shaughnessy

Improved documentation quality & consistency by defining content & formatting rules and maintaining editorial guidelines for a team of technical writers; provided instruction on content standards for procedures, use cases, and code samples, and structured content in customer-facing and internal documentation; reviewed & guided content from senior & junior editors; measured content quality against standards and tracked improvement metrics for stakeholders; maintained IP specifications in CCMS, collaborated with engineers & SMEs, addressed tickets in JIRA & Confluence, and migrated content from legacy formats to company standards; worked with hardware & software engineers to validate functionality and incorporate feedback into docs; created IP documentation & architecture diagrams across multiple teams; managed terminology standards including inclusive language; created & maintained content in the Common Registrar Repository (CCR) Information Development system.

Acted as project manager for the Documentation team of the i.MX Applications Processors product line, coordinating documentation deliverables with engineering teams and aligning documentation releases with product milestones; represented Documentation on NPI Core Teams, reported progress & risks, and developed schedules with Program Manager, functional team leads, and senior personnel; scoped, wrote, edited, and published content for SoC documentation; facilitated reviews & approvals and integrated SME feedback; managed information development and content updates for software & hardware documentation projects in CMS; communicated schedules & release requirements to stakeholders using one-pagers and slide decks; debugged XML builds and publication pipelines and resolved formatting issues in the structured documentation system.

Developed content for SoC documentation and conducted design reviews with SMEs; created documentation release schedules with Marketing and NPI Core Teams; trained new users in CCM S, authoring & editing in XML using DocToText Editor, Oxygen, XML MetaL, and Syntex Serna; debugged XML builds and publication issues; evaluated and selected new CMS/XML editing tools as part of a global documentation modernization initiative.